AAMCO Transmissions & Total Car Care

"This is probably one of the worst experiences I have had, and I have been having (my car is still there) in the past 20 years. Or maybe ever. My car was at this location at the end of December to take care of the transmission under extended warranty. After 2 weeks and $ 300+ of car rental expenses I finally had the car. On 02/16 the engine light came back on. At first, the problem seemed related to the transmission and therefore under Aamco limited warranty, but eventually this engine control module issue came up, and, apparently out of spite, a new claim was started. This after 7 days, $ 330+ of rental, and still counting. Every time I called to ask about the timing and conditions and if it was ready I have been told "it needs to be re-programmed". I was told on Thursday the 22nd of February to go back on Friday to pick up the car at 2:00 PM. When I got to the shop, after a 50-minute walk, I was told the car needed to be re-programed. ???? I waited about 3 hours until the Lock&Smith guy, who was supposed to re-program the anti-theft system, informed us through phone call he would have been at the shop in the morning, therefore compromising my working day. Never received a call throughout Saturday. The level of carelessness and disrespect have been incredible. After 10 days, 2 walks of 50 minutes and increasing rental expenses, the nightmare continues. To add insult to injury the car has new scratches in the bumper, but nobody at the shop knows anything."

"This place has unethical business practices. My vehicle is a 2003 and needed a new transmission- it wouldn’t shift to lower gears. I asked for an estimate to fix it but they refused to give me one. They charged me $1495 to take my transmission out and look at it saying it was only the overdrive portion that had anything wrong with it (I had driven it in there) they’d only need to replace the worn or damaged parts and they’d subtract that from the $1495. We kept asking for worst case scenario- how much if the whole thing needed to be replaced- they wouldn’t tell us. Turns out the reason is they could then say the whole thing needs to be replaced and could then tell me it will be $3900! I’m one to leave good reviews if they’re warranted but this isn’t one of those! Had I known upfront that most transmissions need to be completely replaced I wouldn’t have had them look at it for $1495. But he kept saying I wouldn’t end up paying $1495. Well I did. I’m hoping to warn you against this happening to you, especially after reading the rest of the reviews. If I could give no stars, I would! 1 week later update: although he posts on each review to contact them, it’s a ruse. I tried emails and calling the office leaving messages to have him call me- he hasn’t. Turns out I could have had it fixed at 2 other places for less than it cost for them to tell me it was broken"

"I highly recommend for your transmission needs. This is the only place we have used and they are excellent. I would like to highlight their timely communication and efficiency which is a huge deal to me. We have had several different vehicles brought here for transmission work and they have never failed us. You can definitely trust them to get the job done and done quickly. I approved a transmission rebuild and two days later they called to let me know it was ready to be picked up. Can’t say enough good things about the hardworking individuals at this company."

"Based on my experience, I took my F-350 truck 2 weeks ago with a transmission problem. The technician said the transmission was good, that the problem was the turbines and the injection bombs. The total cost to fix it according to them was $11,480.00. For 5 days straight they kept telling me “the truck will be done tomorrow” but it never was actually ready the next day. They demanded the for everything to be paid before the truck was fixed, leaving me at disadvantage. Once the truck was fixed according to them they gave it to me still with the transmission which means they didn’t know what was actually wrong because they changed everything they said about the turbo system and now my truck is even worse because they gave it to me with injectors problems and the mechanic said that when you fix something another thing breaks. The mechanic just “advised” me to take my truck home and not use it because it doesn’t work. Now I have a truck with the transmission problem that it had since the beginning, injector problems, and $12,000.00 wasted. Not to mention the costumer service wasn’t good, I almost had to beg for receipts of the service I paid for. It took me 3 days of constant asking for them to finally give me the receipts. I don’t know how good the other locations are, but I wouldn’t recommend the Euless location to anyone. Know I understand why the secretary said that all the cars they had there had been abandoned by the clients, that the “only paying costumer there” was me. I got there with a transmission problem on my truck and I got out of there with said transmission problem plus additional engine problems and some “advice” not to use my truck because it’s no good."

"They scammed my warranty company out of $4000, and kept my car for 3 weeks without fixing the issue. Then, I got my car back in worse condition than when I brought it in. They also won't respond to my complaints through the BBB. I spoke with Euless PD about them, and the officers told me that Customers call the cops on them constantly for shady practices!! Avoid them at all costs!"