Costco Tire Center

"On Jan 19th, 2023, I went to the Costco on Arbrook, I had a flat tire the day before and needed to get a new tire, it was almost 8pm, Eli was the gentleman there, I explained my situation to him, and after consulting with the other gentlemen, they were kind enough to put the two new tires on for me. Thank you Eli and all your coworkers helped me on the night of Jan 19th."

"Today 11/26/23 I called at 4:20 to ask if I can come in to get two tires replaced. I told him I would get there in about 20 minutes. The manager said it was ok. When I arrived he said I was late and past the 20 minutes. I drove from Mansfield to Arlington just to hear him say I was late 5 minutes and he cannot take us in. He wasted my time and my gas during rush hour too. If he could not get me in, he just had to say no on the phone. I decided to take my business to Sam’s club and was able to get in at 5:10. On top of this, my tires were significantly cheaper and they were better quality. Save yourself time and money and go to Sam’s. I should have went here first to begin with."

"I went to this location around 7 pm today Fri November 24 it is the day after the Thanksgiving, it wasn't busy at all, I had a flat tire. the person at the tire center was unprofessional and unhelpful he didn't help and he said we stop receiving cars at 6 while all the bays where visibly empty! but he didn't like to do his job. You are close at 8:30 and you don't have any car you are working on and I have like an emergency thing for a flat tire, it was disappointing to encounter such laziness, especially considering I had purchased my car tires from Costco including the service for flat tires repair."

"Terrible customer service. The attendants are rude and are not willing to give details. Asked them about the tire condition and the answer was nothing to worry about. Asked again about the tread for all the tires, one attendant thought about helping and looking at the car but another stopped him, looked at me and said that they are busy. Went back to my car and started driving it and start hearing screeching sounds. Probably will have to take it to a real mechanic. Recommend going to other Costco locations."

"Yeah this was bad. I came in for appointment for 11:30am today with Matt. I told him I had an appointment. I asked him the wait time and he said an hour and 45 minutes. A bit surprising but I rolled with it. I payed for the rotation and balanced. I asked him to reassure me that if the tires needed to be replaced they would tell me. He said ‘yes.’ I show up at 2:20pm and ask if my car had been put on the shop yet. Another representative say ‘no.’ I speak with the manager, austin. It turns out that Matt wrote me down as a walk in. Austin refunds me the money for the rotation and balance (I appreciate that). At 2:55pm they tell them are pulling out my car. I asked ‘do the tires need to be replaced.’ The representative says ‘yeah didn’t they call you?’ At this point I need to leave to get my daughter who gets out at 3:30pm. Who would have known that if you show up for a 11:30am appointment to have your tires inspected that you would have bald tires put back on your car with nothing to show for it at 3pm."