Johnston & Murphy

"Terrible customer service at this store. Would not let me exchange a belt for a different size, three days after purchase and belt unworn. Manager at the store was rude and unhelpful. Will never shop at this store again."

"They have a new selection of amazingly comfortable shoes. My son and I both got a pair. It's like walking on air. Wish I found these years ago"

"Had one of the best experiences ever at this location. The salesman’s customer service went over the top. He helped me with my purchase and even gave me the information I needed to get a warranty claim done for my shoes that had a defect in them. Thank you for awesome customer service."

"Fantastic customer service! Huge kudos to Ashlyn too! I had purchased a pair of shoes that had to be sent to me because the last pair in my size were the display pair that had a very slight blemish on them. She saw what I was talking about and IMMEDIATELY offered to have a new pair sent to me from Nashville; got them in 4 days! Unfortunately, they didn't fit like I had hoped and went back to get a half-size larger. Again, had to be shipped and got them in 4 days! Crazy good service! This pair fit perfectly and I could not be a happier customer. Thank you, Ashlyn."

"Johnston & Murphy I must say, I went to your North Park store this morning and was greeted by a sales associate by the name of Gordon McKellen, I am a life long customer of Johnston & Murphy and actually have a pair of Crown Aristocrafts that I purchased back in 1989 that I still wear. With the way that customer service has gone down in the last 30 years, I did not expect much, however I was pleasantly surprised by the service I received from Gordy. He was professional, knowledgeable and encapsulated what I feel is the life long spirit of J&M and World Class Service! You see, I was a sales person, then an assistant manager, then a manager with my last store the Dallas Galleria (Store#1553) of J&M in the DFW area from 1980 until I resigned in 1987 for a career outside of retail. I hired my younger brother who later became the manager of J&M North Park many years after I left and then later became a District Manager over several states for Johnston & Murphy so I understand what World Class Service should be in my mind. Though I have been gone from Johnston & Murphy for almost 30 years, I have always taken with me the World Class Service that was instilled in me in my younger career. That being said, I wanted to not only thank Johnston & Murphy for keeping with their philosophy, but for also training their representatives to continue a lost art of “the customer comes first”. Again, thank you Gordy for your professionalism and assistance today, it was a pleasure doing business with you! Thanks also go to Luis Gonzalez the Store Manager who I called this evening to find out how to express my gratitude for such great service…. I am still a customer for life because of great employees like you! Sincerely, Tony"