ALDO

"No acknowledgement whatsoever from the cashier this morning on Black Friday. Walked up to the register and there she was, texting away not even looking up at us. She eventually lifted her head, put her phone down and said “what do you want”? We left because of her ignorance and attitude. Response: I emailed the email indicated and heard nothing."

"Please recruit a staff who knows to greet, smile and attend the customers rather being busy texting! Also update your Sunday store open hour to noon and not 11am since it was not open until noon."

"Hi, I placed an online order of two footwear and upon which I collected one of them before as there was delay with another one. The one which I had collected, didn’t like them so I went to return and the lady at the counter didn’t accept the return and to which I am very upset and also I didn’t pick up the second one as I was very unhappy with the customer service. Now, I got an email saying that my second pair was picked up which I didn’t. I can’t reach out to the customer service through the automatic chat option or through the toll free number. Need help on this. M attaching the pictures of the shoes which I want to return but were not accepted for return."

"Terrible service! I had just purchased multiple pairs of shoes from Aldo’s website and when I went to the Aldo at Stonebriar mall to pick them up and try them on, the staff just stared at me and acted like they didn’t want to help me. They were all on their cellphones and not interested in helping me. I even told them I was there for a pickup and they ignored me. I have never felt so uncomfortable and discriminated against in my life.I like the shoes but I will never buy from this location. If you are looking for customer service go elsewhere."

"I enjoyed my shopping experience with Angelica. She gave me a warm greeting as soon as I arrived into the store and asked me if she could help me find anything I informed her that I know exactly what I was looking for and that I would have to order them online because my shoe size is not carry in store. After letting her know that I was looking for a black stiletto she showed me several different options and styles that I would like, I appreciate her showing me multiple styles instead of just letting me order the shoe that I was looking for. Her manager then stepped in and explained to me a plastic grip that can be placed on the bottom of the shoe to prevent slipping. I would recommend taking a little more detail and care with shipping the shoes as the top of the box was destroyed."