LOFT 2601 Preston Road, Frisco, TX 75034

"I have shopped at many Lofts and have enjoyed the employees friendliness, however I was in the Loft at Stonebriar Centre in Frisco Texas and came upon the rudest manager ever. My daughter and I attempted to use a coupon that said 50% off total purchase however she said she could not accept it. She the manager Megan said she could not override it and said it didn’t matter anyway because she was leaving in a week. Very rude demeanor and totally unprofessional. We asked about customer service and she said they are closed on Sundays. Well guess what my daughter was able to connect with someone in customer service, so now Megan the store manager lied let alone was rude. If the Loft. Continues to keep Megan and other managers like her on staff I can only expect the service to become worse and the margins go down. DO nOT shop where this Megan is as manager"

"I like loft clothes and accessories, fabric is nice and feels good on the skin. However stonebriar loft isn’t great! The customer service at this location is awful, ladies work here look down upon you- as if why did you come to our store!! Not sure if this is anything to do with my ethnicity. Had such experience multiple times! They talk and great other people fine but treat us differently! Which I do not appreciate and hate to visit this branch sadly."

"Good store but need lot of improvements in their service."

"I like loft because I don't need to try anything on, I can order online or go in and grab off the rack and the my normal size always works. Occasionally a new style I might try one. Usually I find a few cute items!"

"Corporate personnel needs to evaluate the employee service standard as it relates to the staff at this store. I went to make an online return here based on incorrect product detail (color and waterproof capacity) and instead of trying to turn the return into an exchange, the manager and associate told me they liked the color (after I told them it wasn’t as pictured) and that it “worked pretty well” in response to me saying the jacket was not waterproof. This could be an attractive shopping experience of customer service were even marginally better."