Shoe Dept. Encore 2200 South 10th Street, McAllen, TX 78503

"Very clean store. Lots of different selections to pick from. Customer Service was Excellent."

"Great store, a lot of sneakers and slippers from all brands. Great service, you can earn loyalty points with every purchase."

"Had an unpleasant experience here, I had purchased some nice Hey Dude shoes for a reasonable price, but I hadn't noticed the print on the shoes were different, seemed to be like a misprint, the patterns were totally off on the right and left shoe, as it was like a western print. So I went back to return the shoes to see if that's how they came and noticed the others were actually matching ,so this one was like a defective print, so I asked if I was able to return the shoes due to the defect.I explained and showed the cashier the misprint and she called for a manager to come and approve the exchange.Once the manager arrived he didn't even let me explain as to why I wanted to exchange them, he just said yes and snatched the box from me and threw my receipt in the other new bag with the exchange,the cashier told him why I wanted to exchange them due to the print, and his response was ,"It's okay, someone else will buy them". I was grateful for the exchange, but felt that it could have been handled in a more professional manner. You don't treat people that way for no reason, I was simply trying to explain as to why I was wanting the exchange, but at least I got the correct shoes this time. Guess he was just having a bad day. Still no excuse for poor customer service."

"What a deal I got from this store. Got a nice quality shoes with discount. Happy to visit again time to time."

"Great prices and an enormous selection. Mostly lower end shoes, great for kids. Nike, Adidas and New Balance."