Caliber Collision

"I hit a deer just before Thanksgiving 2023 with my 2017 F-150. The estimate was prepared on or around December 5. I was told that the earliest repairs could begin was 01/10/24. They did offer that I could take it elsewhere. I am glad I declined. They worked with my insurance company and rental car company to have me picked up when I dropped the vehicle off. I was informed of the progress while it was in the shop. My truck was ready about 10 days earlier than promised. The repairs look great. I am very pleased."

"I have mixed feelings on this place. I was given a specific time frame my vehicle would be ready and was given updates through text. When the update mentioned my vehicle was ready, I dropped off the rental, headed to pick up my vehicle, but was told it wasn't ready. So I waited until the next date I was given. The date comes and is still not ready. 2 days later, I called, and it was ready. So not bad on the time frame. The reason for the 3 stars is not sure why they would reuse the led light bulbs that were on before? They installed new headlights and fog lights yet on the fog lights they installed halogen light bulbs, but on the headlights the old led light bulbs were installed. The passenger side, which was the one that got hit, did not work. No big deal I suppose, or maybe it was the time frame they had who knows. I got home and replaced both and problem fixed. Truck was dirty which was on me because I told them I didn't need it cleaned, but when I washed it, I find a couple of scratches on the back driver door. I suppose no big deal since they aren't deep scratches and they'll buff out. Overall the work they did to my vehicle was good, time frame was not bad. Only thing I would say they can improve is communication. Getting updates automatically is great but speaking with a representative is better at times."

"The shop received my vehicle in May and wasn’t done until august. Jules the technician in charge of our case continued to give excuse as to why the truck was being delayed. When the vehicle was finally finished they returned the vehicle with parts missing and damaged parts from the crash still on the vehicle hoping we wouldn’t notice. I’m now unsure of when my vehicle will be done. 10/10 would not recommend going here. UPDATE: I received my truck and drove it to Lubbock where it sat in the parking lot for a week before I decided to drive back to Midland reaching interstate speeds. Due to these interstate speeds and caliber collisions not properly securing my front passenger panel it unclipped and began rubbing on my tire wall were it melted a hole in the panel as well as scuffed my tire wall. I was unaware until I got home and my Mother walked out asking me what happened. Again 10/10 do not recommend."

"After Caliber Collision started the process, it took three months to finish repairs the first time. The completion date kept getting pushed back week after week after week. I stayed over an additional day at work (seven hours from home) to be able to pick the vehicle up after they told me everything was complete. I showed up to retrieve the vehicle and the passenger side (the side that was impacted) was not even touched. There were dents, rock chips, cracks, etc. on the side skirt and rear passenger wheel that were the result of the accident. I spoke to the shop supervisor and went over everything with the vehicle. The vehicle was finally finished up, but the rock chip guard film for the front bumper was also not installed after being replaced. The supervisor notified me that nobody in Midland would put it on. The adhesive was not cleaned off of the windshield after removal and reinstallment. Also, the hood does not line up correctly. I am hoping the insurance company will let me take it to a different shop to fix it the rest of the way/ the right way. I have been extremely, extremely frustrated in the entire process since Caliber took possession of/ ordered parts for our vehicle."

"They were very quick and professional with their diagnostic and quoting out everything that needed to be fixed with my wrecked car. Their customer service was the most professional I’ve dealt with as well. Definitely recommend if you’re wanting to deal with a knowledgeable staff"