Barbeques Galore

"I recently visited Barbecues Galore in Grapevine, Texas, hoping to become a satisfied customer. However, my experience fell far short of expectations, prompting me to share my disappointment and frustration through this review. On November 30, 2023 I purchased a Timber Pellet Stove, attracted by the store's ambiance and patio setup ideas. Despite the store offering a 10% discount on the floor model due to a newer version in production, I noticed minor damages to the heatshield and severe dent in the piping section. Regrettably, the issues escalated later that day when assembling the stove at home. The piping sections failed to connect securely, resulting in a dangerous incident where the heat deflector fell off, narrowly missing my grandson and getting damaged. Seeking a resolution, I returned to the store on December 1, 2023, hoping for a refund or store credit. Unfortunately, my interaction with Ethan, the salesperson, was disappointing. Initially unsure about the return due to it being a floor model, Ethan's demeanor worsened when I explained the damages were due to the flimsy construction, not mishandling. He accused me of dishonesty and a liar, asserting the item was given to me in pristine condition, even changing his story about its packaging. This confrontational exchange left me at a loss of words as I felt like I was buying a used car. I had hoped for a cooperative resolution given the evident product flaws even just a store credit. However, I was denied a refund due to the incurred damages, despite the issues arising from the product's inherent quality. The lack of understanding and hostility I faced in addressing genuine concerns was disappointing. I had anticipated a more cooperative approach to resolving the issue, considering the flaws in the product received. I am hopeful I will hear from Barbeques Galore Management to resolve this matter."

"Awesome line of BBQ equipment and supplies! Bought my Kamado Big Joe 24 inch Smoker and life has never been the same. Making some amazing smoked meals. Can't wait to learn more and Smoke more!"

"This place has all levels of grills and outdoor equipment including some furniture. Their prices are unbeatable when it comes to their own brands. Joel helped us out and was very informative, friendly and not pushy. Also, I had to return one item and they took it back without blinking. Very service orientated. They even called a month later to make sure my equipment was good. I’m not sure how people have had bad experiences here as they are extremely attentive and helpful."

"They weren't helpful in the store. Required to schedule appointment to visit my house, they don't confirm, I call to confirm, they don't arrive in 2 hour window I call back. I received just reschedule "bye, bye" kind of attitude. I was a repeat customer with a nice built-in grill, there are better people to buy from and better stores. Really felt like they just wanted me to bend over backwards to buy more. I wanted to buy when I was in the store the first time."

"Like others, I find the sales staff to be less than interested in helping. They are truly "sales" staff, not interested in service. I've been to this location two times. First experience, I had called to ask if they had ceramic tiles in stock and was told yes. I got there within 20 minutes only to be told that they would need to order them. Even after confirming that I was told that they had them, the sales associate TOLD me that he wanted to get me into the store!! I gave them another chance this past weekend. Questioning the cost of replacement burners (more than 4x online), I informed the associate that I could get them for much cheaper. He said "not from us". Again, curious response with obviously no interest in service. I've come here because it's the brand that was installed in the house I bought. These associates should take a ride down the street to BBQ Outfitters and see what Service is all about!!"