Fresh Thai

"Hello everyone. I wasn’t going to write this review initially, but my conscience is not letting me do that. So with that being said, here we go. On Friday(02/09/24) me, my wife & 2yr old kiddo went to dine in. We walked in & waited to see if anybody acknowledged or noticed to help us find a table somewhere. Since we didn’t get anybody to seat us, we went ahead & sat ourselves in the one of the many open tables. No biggie. Thought it wouldn’t hurt because there were so many open tables. At the time we went, there was only one customer eating in the dining area. Eventually, a gentleman came over & put menus on our table, no greeting, didn’t say a word or gave any kind of acknowledgement. Then he came back with lukewarm water with no ice in halfway washed cups & i’m not exaggerating. He then went away for a bit & eventually came back to take our order. Food came out and it was pretty decent. I’m not writing this review to critique or complain about the food, but just principles. I’ll get to that part shortly. Although the sweet sticky rice could use a little bit of work, since it was dry. After/while we ate our food, our server never once came back to check on us. Just to ask how the food was or if we needed anything. Mind you, if it was a busy time, I’ll completely understand. There was a young lady working at the same time also. She came to us eventually, made sure we were good & was very polite. After our meal was done, the gentleman came back with our receipt, again didn’t ask us if we needed anything, just robotic. And this is when I noticed something on my receipt. I wish I had the original ticket where it said “gratuity 20%.” I only have the copy of the receipt after payment & it only says “tip” instead of “gratuity.”(*PIC ATTACHED*) I questioned the gentleman regarding the gratuity. He said that “we charge 20% gratuity for all dine in now.” I thought this was odd due to the percentage & also the number of party dining in. I’ve seen places where they charge gratuity for a party of 6 or more people. But it is what it is. So here’s my problem/concern. You(Fresh Thai) is expecting/charging a 20% gratuity/tip for subpar service. I wouldn’t have been bothered as much if I’ve received decent service. Please don’t get me wrong. I believe it’s a tough industry to work in & those tips are earned through hard work & good customer Service. So I’m all in for tipping. I kept calm & didn’t want to be confrontational, since that’s not my style especially with other customers around. So I just paid & left. After I left, I recall seeing the same server giving an IPad to another customer for payment. I thought this was odd too since I was just given a pre printed receipt with a pre selected gratuity amount. It could be something or it could be nothing, just a thought. Moral of the story is if you(Fresh Thai) is charging people 20% gratuity, at least put forth an effort & give decent service. I definitely won’t be coming back again. Hope this review helps someone."

"This is a very clean and cute little restaurant. The service was very friendly and the food was delicious! We had the chicken fried dumplings and the heavenly pork as appetizers and they did not disappoint. The roasted duck curry was amazing, such good flavor and so fresh! The chicken pho was also delicious. They have the best pho broth that I have tasted. I can't wait to go back and try more of their delicious food!"

"Just stop by didn’t expected was good but come out awesome price was good food amazing love it just stop by and loving it. Thank we appreciate"

"Heard from someone the restaurant was good but was genuinely disappointed. The restaurant did not meet with the expectations that I had. We ordered Golden Tofu. It lacked any sort of seasoning. Tofu is famously bland, but this restaurant has found a way to make it blander. The only thing that helped was to put Sriracha and then dip it in the peanut sauce to eat it. The Panang Curry was just vegetables in color water. It looked incredible to look at, but it was so watery that we couldn’t even eat it with rice. There was no serving spoon for the curry, so we had to use the tiny spoon. It didn’t make sense to even eat as soup, as the vegetable pieces were too big. The rice quantity was as too little. The Pad Thai was the only dish that was okay. I asked for 3 spicy and got mild. But with Sriracha it was okay. But even the Pad Thai wasn’t a show stopper dish, it was just edible, and wasn’t plate licking good. The hostess was never there, no one to ask us how our meal was. After waiting for 10 minutes for water, we gave up, because obviously no one was going to come around to ask again. They could be very busy inside, but I wish they left a water jug outside for us so that we could at least serve ourselves. Even for the bill at the end, we had to wait at the counter for a few minutes before someone noticed us standing. Overall, if you have another option you should go there. Don’t think will visit again."

"I popped in for lunch and the service was great and very inviting. I ordered a Thai Tea and Yellow Curry. My food was fresh and super tasty. For my entire meal it was $21 though which felt a bit over the top."