Finish Line

"The store managers are ridiculous and rude but their actual team went above and beyond to make sure I was taken care of!Clerical errors are understood for me but bad attitudes and having the customer feel the store mistakes are theirs is unacceptable and that’s how both store managers made me feel when I went twice! However, I must give credit where it’s due. I appreciate the team that assisted me yesterday 12/29/2023 it was a young man with an Afro and a young lady I wish I would’ve had their names but I was so overwhelmed with my unavailable pick up order that was ready I couldn’t focus! But as stated before I appreciate the young man that bent over backwards to make sure I was taken care of! I felt that should’ve been the store managers role but instead the young man didn’t talk bad about him he just filled in and did all he could do. And the young lady on the register she showed much empathy towards my situation and did all she could do too. So thanks again you all♥️"

"Went and asked for a pair of women's shoes from an employee on the men's side. He said someone would get me a pair. Waited 15 minutes and no pair of shoes came. He came over and said he'd get me shoes himself. 30 minutes later and still no shoes. During those 30 minutes, I tried asking employees on the women's side, but they acted like they were too busy for me and were helping other people that came after me. I felt extremely disrespected during my time when I just wanted to try on shoes."

"I was so excited when I first walked in because of the selection and very quickly saw a pair of shoes I was quite sure I would buy. I proceeded to ask an employee for my size in the selected shoe, he then "radio-ed" to the back I guess instead of going himself. I then waited 10+ minutes before asking again and got a second employee involved in going to the back and looking for the shoe. After ANOTHER 10 MINUTES I had to walk and track down the employee that then told me that they didn't have the shoe! ridiculous service, terrible attitude, inexperienced staff, overall the worst shoe store experience I've had in years!"

"I would never ever shop here unless you really want terrible customer service. The first time we came, this employee asked if we needed anything (which took a while to get any service to begin with). As we were talking, she literally turned mid sentence and started talking and laughing with another employee. We waited until their conversation was done before she turned to us to finish our question. We decided go return the shoe, but forgot to bring a receipt in. Apparently they cannot look up a purchase with your credit card either. Get with the times people. The girl at the counter said we could only exchange because the store ran out of gift cards. WHO RUNS OUT OF GIFT CARDS? She was completely unapologetic. The attitude was, “take it or leave it.” To whoever is responding to all of these posts with a generic response: save it. Clearly customer service has been an issue here for a long time, and nothing has been done about it."