DSW Designer Shoe Warehouse 3333 Preston Road, Frisco, TX 75034

"We have come here for years and have always had a positive experience. Riley is not made for customer service. We were still actively trying shoes on when she tried to take our shoes to put them up without asking us. We were right there and I had to tell her to put them down. She was the one who checked us out, she couldn't understand basic questions and then when I got frustrated she started slyly smirking at us. She snatched my cash rudely from my hand, and threw around the shoe boxes. She was throwing a temper tantrum like a child. Besides her, the rest of the staff was lovely and helpful! Riley needs to be addressed by management. In this day and age shoppers have the choice to sit at home and shop online so when we have made there effort to come in and support a brick and mortar store employees like this are a detriment to your business and the in person shopping experience."

"Have shopped at DSW for years. Use to think this store was the best until today. One of the sales lady was rude, unprofessional, & tone of ridiculous. My daughter was looking for boots. She found a pair in the clearance section, brought them 2 isles down to show me. The sales lady rudely approached us about leaving the boots in the box. Granted, I am sure there’s certain requirements for their job but unprofessionalism shouldn’t be one of them. My daughter didn’t mean no harm by bringing the boots to me w/o box and we explained that. It was an unnecessary encounter."

"Unfortunately I've had three negative experiences where shoes I ordered never made it out of the warehouse for ship to store. Twice the shoephoria agents couldn't find my account and were zero help. People at the front desk were very nice and tried to assist me, however, after almost 20 min of standing at the front with a line I'm not anxious to return anytime soon."

"Really good store , have really good branded shoes for adults and kids (nike is not available), they also have pretty heels & handbags for ladies, sunglasses ,socks also available. (Not pocket friendly)"

"I love DSW stores and this one is very large!!! They have a huge variety in shoes of all types, heels, sneakers, sandals, casual, flats, basically all shoes types! But they also have purses, some shirts, sport gear, and Croc charms. Their point system when you sign up to be a member is amazing!!! You early points quickly and they have a lot of offers and special giveaways! I will keep shopping here for a while!!"