Finish Line

"I had the pleasure of being helped by Jaz this evening. She immediately greeted my son and I and made sure he got the size he needed. Her attentiveness had us in and out which was great for me. We’ll be returning in the future."

"At approximately 7:20 PM of today 01/23/2024, me and my husband went shopping for some shoes at this finish line in Grapevine Mall. Upon checkout, the sales associate, the African American woman with an afro, cashier number 03888358 to be exact presented us with the most unnecessary attitude for means that we could not comprehend. This woman was showing a fake smile and giggle when asking us to leave her a 4. While in the middle of the transaction she was being pushy for us to hurry up which again made no sense because there was no line. We were trying to understand more about the survey she asked us if we'd choose to complete then processed to have a flirtatious comment to the young male associate. This was completely unethical and unprofessional due to the fact that we were standing right there. I don't understand as to why work in an environment doing customer service and provide terrible representation on how a customer should be treated. We will not be shopping with this line anymore yet alone feel comfortable attending this mall. I expect further action to be proceeded with and for this matter not to be taken lightly. If you would like to be disrespected this is the perfect shoe store to attend. It is beyond upsetting knowing this is how my day would end."

"If this had 0 stars I would click it!! Horrible experience exchanging shoes. Train your employees properly. If you are looking for shoes AVOID this place!! I will NEVER buy shoes from this place again. Buyers I am warning you. Unorganized and unprofessional store!"

"Today I witnessed the most ridiculous scam done, I saw some tennis shoes for $45, I asked for my size then I went to the payment line, it was long when I went to pay they were charging me $60 but they had a price of $45, well while I was in line They changed the prices and I couldn't really do anything. Is this necessary for $15, do they really want to steal $15 from the public? I will never return to this store ever again."

"Had a terrible experience in this store. This store needs everyone to be re trained on how to be respectful. A rude women came up to me being all disrespectful. If I was you, I’ll be taking my own money to some other shoe store who respects anyone like footlocker. Champs and showplace ."