Pottery Barn Kids

"Thanks so much to Traci (Visual Lead)I am pregnant with my first baby and she was extremely helpful in showing me all the strollers and their differences. She took her time with us and provided excellent customer service! We loved our visit to Pottery Barn Kids Frisco thanks to Traci!"

"I love the look and quality of Williams Sonoma company products (pottery barn, pottery barn kids, Williams Sonoma, west elm… they’re all great!) But the in-store experience at this location really falls short of what I expect. The employees, including the GM, are a bit snotty and are not very helpful. I do believe their hands are tied by the corporate policies, and that may contribute to their attitudes in the store when they know they can not help. I was able to get more assistance by customer service (thank you Wanda!) I would love for this store to keep its physical store as it’s helpful to go in and look at products before you buy, but corporate is going to have to help them out by loosening return policies and straightening things out in the back end so they can be more helpful in the store. Hey Pottery Barn/Williams Sonoma companies… go visit a Nordstrom store and learn what customer service should be!"

"I created a baby registry and it never works when I log in. I needed help twice and every time I had to call. I called today and got a super snob lady on the phone who acted like she didn’t care. I bought a car seat and never opened the box and she was giving me a hard time about sending me a copy of a receipt to my email. She said their system doesn’t allow to forward receipts. Called the 1800 number to see if they can price match the sale price at Nordstrom and they refused! They have only 30 day return policy! Don’t get fooled by the employees when they say “oh this car seat and stroller NEVER goes on sale” it definitely did at Nordstrom $25 cheaper! But pottery barn doesn’t care and won’t help you! It’s better to spend money at bigger department stores with better return and exchange policy than this fancy store which is a money grab!"

"Every time I walk into this store there are maybe only 1-2 associates working and almost every time they are located at the back, not in the front. There is no way to signal to them that you are there and need their assistance (no bell, no chime sound when a customer walks in, etc.). Today, there were two associates helping a customer, they paid zero attention to the front end of the store. I patiently waited and waited and they utterly ignored me. Did the customer really need both of them to help? It mostly sounded like chitchat… Finally someone from the stock room came out to assist me with the order I had come to pick up. I presume she saw me on a camera from the back stock room, bc she had inventory papers in her hand??? Why are the floor associates unable to handle 2 customers in the store at once? It shouldn’t be a big ask to be greeted and assisted upon arrival or at least within a few minutes of arrival."

"I had the worst ever shopping experience at Pottery Barn Kids and do not recommend anyone else to make a purchase at this retailer. I placed an online order of a baby dresser two months ago, but the product is still not delivered so far. There have been no communication or email updates from Pottery Barn Kids during the past two months. Then I started contacting their customer service. Each time I called, they didn't know where the product was and kept pushing the estimated delivery date further. One of the call reps kept transfering my call back and forth to create multiple call logs on their system to make me look like an unreasonable customer and eventually hung up on me without providing any solution to the issue. In addition, Pottery Barn Kids was unwilling to refund the white glove shipping cost they charged even though I never receive the product. I was furious when I found out this exact same dresser was sold on Amazon and Target with same week delivery and came pre-assembled. It turned out the $159 white glove delivery fee was a complete scam at Pottery Barn Kids!"