Kroger

"I was just at the teasley store and asked Allison, as she was coming out of customer service, if there was anyone that can help me and I pointed to customer service. She got a huge attitude and said very rudely can I help you. Like any teen would do when they don't want to be bothered. I said is there a problem and she said no I'm asking you can I help you and I said it's the way you said it. Her attitude changed slightly but so very condescending. Ifk who her supervisor is but she definitely needs an evaluation and some proper customer service training"

"Worst customer service ever. I rented a rug doctor last evening to clean 3 rooms at night. However the machine started to malfunction about 30 later, no problem in the morning at 7am I went back to Kroger to exchange it for another one. Although there was lots of staff there doing not much they told me take the machine back and come in an hour again because we can’t help you until customer service starts working at 8am. The machine is heavy and I had to put it back in my car and go home. That’s really unacceptable Kroger… really bad customer service. No wonder they are slipping from great to mediocre at best!"

"So, we ordered things two days before my birthday, the order was canceled for god knows what reason, then we call corporate to inquire about when we were going to get a refund, We were given the run around, we were told on Wednesday it should be there Friday, then on Friday we called back and were told it should be back in our account Tuesday, we called Tuesday, and now we are being told they have no recollection of any charge being made and to dispute it with our bank... Honestly I want to scream bc what the heck! We wanted our things THEY canceled, not us! Then to give his the run around about refunding our money is beyond crazy this corporation is ridiculous!"

"This review is solely in response to the online order pick up department. They need to be redistributed to other areas of the store and this department remade. The last time I had a pick up order they were running so far behind that I waited over an hour with kids in the car to be told they had no idea when the order would be ready and ultimately cancelled it for it to be a waste of not only that time, but the time I had to spend actually getting the groceries we needed elsewhere. Today for a 7:30a-8a pick up I was told at 7:52a upon walking up to my car that not all of the order was fulfilled. I should have received a notification from the app no less than 10 minutes prior to the earlier side of the pick up time. Had I received this I would have cancelled the entire order because I only added the other items to reach the required pick up minimum. so waste of time and money this time. Trying to give feedback or get any resolve is useless as the app isn’t set up properly for feedback. Contacts go to a national location that doesn’t care about store-level issues and ultimately does nothing. Truly despise going to this location."

"This has to be the worst Management. All registers closed accept select self service. The new self service registers are closed because I was informed they didn't have codes or anyone available to ring up customers. When I asked for the manager, I was told he was busy unloading a truck. There was no truck in the back when we drove around which tells me he was hiding. We found items that expired in December '22. What if someone needs help due to accessibility/mobility challenges? Nope, no one was available to assist. Absolutely ludicrous."