Brooks Brothers

"Brooks Brothers is the oldest retail store in the USA. 43 out of 45 presidents have worn Brooks Brothers (Obama, Bush, Kennedy, Lincoln, etc...) Dress clothing, casual, and accessories (belts, wallets, ties, etc.) Brooks Brothers is the only place to shop. At least it is for me."

"We went to Brooks Brothers after trying several other suit stores and this was by far the best customer experience ever! Shannon was incredibly nice and listened to all our needs and really went above and beyond with the measurements, color selection, and more. They worked with our tight timeline and complete the suit alterations a few days ahead of time!! Before this, we went to Nordstrom and didn’t get good service at all nor did they have a good selection to begin with."

"Quiet and surprisingly large location perfect for returns and exchanges. I had 4 returns at this location and they were processed relatively quickly with no wait time in line. Clearance section for men was large and they had lots of products to choose from. Helpful staff member was happy to help me find clearance."

"Nice clean store, but the young man who waited on us did not dress professionally for a Brooks Brothers store."

"The worst customer service ever! We visited this store the afternoon of May 26th. It was not busy and there may have been one or two other customers browsing. We walked in with 3 sport coats that we purchased online and needed standard alterations. Andrew B., a senior associate since 2005 was called over to assist us. By the way he slowly strolled over with a gloomy face, we could tell he was not excited to help us. We made a request to add button holes and buttons to the cuffs - something you have to have altered with every sport coat. This wasn’t something Andrew was interested in doing and he acted like we were putting him out. Before even looking at the coats, he started deterring our request by stating the lead time in alterations was very long and they don’t usually do that sort of thing anymore. We explained we just needed button holes and to check the sleeve length. He again acted put off and that we were annoying him. At this point, my husband started getting frustrated and questioned how long it would take to tailor the 3 sport coats with just finishing out the button holes & adding the buttons, nothing else. Andrew replied it would be 3 weeks min. We were shocked because we have shopped at BB for years, using the McKinney store, and have never heard of such a long lead time, nor had a bad experience with a salesman before. I wish this was the end of the interaction, but it got worse from there. Then he belittled us by explaining that the seamstress had to measure and it was a process, like we have never had a tailored article of clothing. Then he added an additional challenge, obviously because he was not interested in helping us from the start or ever, he clarified that it was just the buttons and then said they don’t even do it at that store…paused a moment to get the appropriate shock on our face, then continued to add that they had to ship it to Houston to do it. At this point my husband lost it. We left with the coats and called the store manager Leanne. We filed a complaint with her and corporate, returned the 3 coats (which were each over $1,000) and have waited a month to see what would be done. No word from BB. Total silence. Seriously, what the heck was Brooks Brothers thinking leaving one suburban store with subpar employees for all of Dallas?!?!? A legacy company like BB should value their clientele in this market. I hope they realize this 5 minute interaction cost a loyal, frequent customer. We will be using Neimans, RL and the other men’s fineries in Dallas. Brooks Brothers is just not worth a 45 minute drive in traffic to be insulted by a pompous, self important clerk who does not value people."