Hibbett Sports

"The staff was super helpful and very knowledgeable about the products. Will shop there again for sure."

"I asked for a shoes size. A gentlemen said he will go look in back. 10 minutes later another employee asked if I needed help. I informed them that I already have someone looking in the back. A few more minutes goes by. I see the first guy that was helping me come out and immediately goes to another customer and asked them if he could help them. So without informing me of anything he just moved on. I left and met my family and another store. We decided to get our gifts there. 600.00 later as we were walking out my daughter decided h she wanted to go in your store. She decided on a pair of shoes for a gift for her friend. So you got lucky to even get any of out business. I will not be shopping at that location again! Thanks Chris"

"The service was HORRIBLE. Considering I used to love shopping here. I spent over $300 on 3 pairs of shoes, one I bought in store the other two they didn’t have the sizes so I ordered them in store to get delivered to the store, a week later after my 2nd time showing up to see if my package was there the 2 very unhelpful girls at the front basically told me “idk where your package is & the hub driver has been real inconsistent these days so we really don’t know when your package will come in.” When I asked for a refund on the two shoes they told me they couldn’t do so until the package arrives bc they need to be able to scan it in. I called the corporate number spoke with a “manager” of sales idk if it was online sales or in store & they told me, they would have to submit a claim or cause # and THEN once those ppl reach out to me, they would have to figure out the best way to refund me my $220 (most likely it would be coming in a CHECK IN THE MAIL since I paid cash which is ridiculous bc yall took my money very quickly for a product I didn’t even receive and when I still hadn’t received the package, now getting my money back to me is a problem.) a week went by and I STILL had not heard from the claims dept. 3 weeks after my order was supposed to be delivered to the store, THE SAME DUMB GIRLS (& yes I’m calling them dumb bc to smirk & think it’s funny when a customer is upset over $200+ dollars is very unprofessional) called me lmk my order was in. At this time seeing how unreliable Hibbett’s is with their products and their customer service, I went to another store and purchased the EXACT same shoes right then in Finish Line (JD’s in the mall). With NO problems. So when the girls called that my order was “ready” WEEKSSSS later (this is supposed to be Christmas gifts I ordered in NOVEMBER!) so I went to the store with a smile and seeing the girls smirk bc they knew I was still upset waiting on this order, had a nice smile as she brought my order out, soon as she set it on the counter I told her TO REFUND ME. Which she did (no longer with a smile lol) So the package that was supposed to be delivered in 3 days, turned into almost 4 weeks, and it was a few days RIGHT BEFORE CHRISTMAS when they FINALLY called it was in. Thank God I have money bc what if that was my only few hundred dollars I had to spend on my children’s Christmas. How unreliable WERE Y’ALL. And the girls in the store thinking it was funny, will definitely lose yall more customers. I will never shop with yall again. Thank you for the lesson. My good money will definitely be spent ELSEWHERE."

"I love Hibbett Sports! I love the variety, the organization, cleanliness, & especially the merchandise & variety of! Dec 1st was my 1st visit in yrs, now I'm wondering what took me so long to return"

"Walked in and wasn't harassed, that was nice. But once we started really looking at shoes I wish the employees would have paid a little bit more attention to us. Other than that, they helped us when we asked for help and the sale prices is what drew us in."