Atlas Auto Glass

"Unprofessional staff which led to an absolute horrid experience. I advise you to take videos and pictures of your car BEFORE you hand them the keys. Make sure you document (using a video) the paint on your car and that your windshield wipers work FINE before the car is turned over to them. AND before you leave turn on your windshield wipers to make sure they work. OTHERWISE, they will damage your car and break the motor of your windshield AND attempt to GASLIGHT you into believing somehow YOU did it or it was like that before which was not. In December 2023, I decided to go to ATLAS instead of Safelite Auto glass. I deeply regret this decision. When I called ATLAS to get a quote to have my windshield changed by them, they quoted me $250. I would shortly pay 5x more to fix what they damaged. I then received the quote which stated it was $136.03. I verified it was correct and was told yes. I then on December 4th drove to the West Dallas location and checked in-to my appointment. The young lady in the reception area was arguing with someone on the phone. Once she was done, I gave her my information and she proceeded to charge me $250. I showed her the quote I received and explained the $136.03 was confirmed. She called the person who sends the quote and starts talking to him an in unprofessional manner and I can hear him too. She tells him she “doesn’t want to explain that” to me and that she was going to pass the phone to me so he could talk to me. He is yelling DON’T GIVE HER THE PHONE. The young lady gives me the phone and the guy hangs up when I say hi. The quote guy calls me and reluctantly honors the quote of $136.03 that was emailed to me. When my car was ready, I noticed there was glue all over the side of the car where someone would lean into to work on the windshield. I immediately told the lady in the office where she told me that was not them. Ma’am? The glue is in the same spot on both sides of the car by the windshield! A guy came out and they called the guy who installed it and he denied doing it so the staff blamed me. “It must have been there before” is what they told me. The glue was extremely hard to get off and it damaged the paint on the car. On the 4th on my way home, it was not raining. I put the car inside my own garage and left it there for 1 day. No one had access to the car except –me. On day 2, I drove it on 59 and it started to rain, I turned on my windshield wipers and the left one was broken completely not functional. I immediately removed myself from the freeway and waited until the rain passed and drove it home. I called ATLAS as soon as I arrived home to request ATLAS to look at the car as this was not broken before I took my car there. At first, they said “of course you can bring it in, it's under warranty don't worry. We can get you in today”. But that quickly changed when I sent them the video they requested on what was going on with the windshield wipers. I was told there was an absolutely zero possibility that they broke the windshield wiper. I explained I used the windshield wipers the day before taking the car to Atlas and the windshield wipers worked. I also explained the car had only been in my own garage and their shop. The treated me as I didn’t know what I was talking about because I was a pregnant woman. When I requested a manager or corporate to call me the guy said “sure”. I requested a refund and the guy stated he couldn’t do that. I was denied the corporate number or manager's number when requested. I never heard from a manager nor corporate. I took the car to the dealership where they explained the motor had been broken due to aggressive removal of the windshields. The cost to fix it would be $1109.06. This was a very expensive repair. It has been frustrating to have to deal with such an unprofessional company and their employees. I would never recommend Atlas and have been telling anyone who needs a windshield repair to stay away from this terrible company that does not take any accountability for their actions."

"Leonardo and Sloani are the best. I was impressed with the service they gave and timely manner to get both my passenger door glass replaced and tinted. Truly an awesome service."

"Trey and Leonardo really did come through with their promise to fix my windshield on the same day that I called. This business has great customer service and I highly recommend trying out their services. They will take care of you in the best way possible and im very grateful for the way they handled my situation at the current time. They are very good at what they do. Definitely look forward to good service when it comes to windshield replacement."

"Car got broken into last month and the great team at Atlas helped me out within two hours! When I said “wow that was fast!” The lady at the front desk said it usually goes faster. She was very kind and helpful, great employee to have!"

"I stopped by this shop 3 weeks ago to get my windshield replaced. They estimated a total of 2 hours wait for the replacement window to arrive and then be installed. I walked to a coffee shop to wait and get some work done, although they did offer to give me a ride to where I wanted to go. The service was excellent, but the place could use a little sprucing up, especially the waiting area. But it is mainly a shop and no indoor receiving/waiting area. I got my windshield replaced for $250 on the same day I searched them up, so I really have no other issues with our transaction. The receipt was electronic which helps eliminate paper waste and that's a plus for me. Thanks again!!"