Firestone Complete Auto Care

"Massively overcharged my wife for wiper blades. Almost 3x what they actually cost and they were fine to begin with. Threatened to fail her inspection over them. Avoid these scam artists at all costs."

"The Service Manager Lisa is really great and I guess the team at the store is also should be great. I am extremely satisfied with this store & Service Experience. All the nearby firestone managers and their attitude is really bad even though I have tried for service with prior appointment. Finally Coppell store really helped me to my satisfaction with prior appointment. Next time also, I will go to this location even though store is little far from my home. Once again Great Job Done Lisa"

"I'm always hesitant when choosing a location for vehicle repairs. But to my pleasant surprise, the team at this location got the job done! They were fast , efficient, and kept great communication. I will definitely be back for tires and any other future services. Great experience with the team and management at this location. 5 star service indeed!"

"I stopped by this morning after my tire pressure light had come on unexpectedly. Fortunately, it was just a sensor that needed to be replaced. They finished diagnosing and replacing the sensor in under the quoted time, which I greatly appreciated. Thank you for the help and the great experience!"

"After $2,834.90 in repairs, 9 separate visits to now 3 different firestone locations, 6 failed repair attempts for the same issue, 2 breakdowns requiring tows, 2 visits to other locations for supplemental help, a month of on and off being without a car, this 2014 Kia soul still isn’t fixed for what should have been a simple catalytic converter repair. If the catalytic converter had been replaced, both halves with OEM kia parts the first time around without replacing other parts just to have the exact same issue persist with needless expensive repairs, we would not be here today. After 6 visits and 4 failed repair attempts at another location in Garland, a 2014 Kia Soul was towed here for catalytic converter issues after having major acceleration and engine shaking issues on July 9th. (Invoice 153160). It was the closest location to the breakdown so it just made sense. My girlfriend who had the breakdown spoke with Marcus and he said if the car could be towed there, they would look at it and warranty the faulty parts. Spoke with Jason on July 11th. They said they found no issues, they drove it around the block a few times, ran a computerized test on the car, and cleared the check engine light. HELLO?!?!?! The car had to be towed there. The car didn't magically resurrect itself. If it was a clogged catalytic converter, you may not have issues until down the road when the engine gets hot. We pick up the car and sure enough, 30 minutes later acceleration issues, and we are back to square 1 need a tow. How can a mechanic be that dumb to not understand basic logic that the car HAD TO BE TOWED THERE??? There must be something wrong with it. Look a little deeper. Taking the car to another mechanic verified that both sides of the catalytic converter were clogged, causing the issue. My girlfriend's experience alone has ensured i have not and will never take my car to firestone. This is unbelievable!"