Caliber Auto Care

"I will start with the positive. The staff was very friendly, and the waiting room is very clean and comfortable. The problem was I had purchased an alternator from AutoZone with the intention of putting it in myself but ran out of time, so I went to Caliber to have them install it. They did and while they had it in, I asked them to do an oil change. They called back after a few hours and said car was ready for pickup. Fantastic i thought they were even quicker than I expected. After I picked up the vehicle I was driving home and realized that they didn't reset the oil life indicator on the car. No big deal I can easily do that. Then realized that the tire pressure on the driver rear tire was on. They didn't check the tire pressure. Well, I stopped at a gas station and fixed that easily enough. When I restarted the car the battery light came on and I realized the alternator they put on was not charging the car. According to the paperwork they gave me they said it was changed and 'retested'. Upon a quick inspection at home, I noticed that the coolant level on the car was low and there was no wiper fluid at all. I can now only assume that the actual oil change that they charged me for was not actually done and they clearly didn't check the alternator. I took the vehicle back and they said they needed to do a diagnostic on the car ($129) to tell me that it was a bad alternator. They also said the real problem wasn't the alternator, but a VTT solenoid caused the issues with it. Because I made the mistake of providing the part and because it was the solenoid causing the problem they wouldn't warranty the work, so they wanted to charge me another 400+ to replace it again so I declined. Here is the real issue I had. I took it to another shop (giving them no background other than the alternator was put on and not working) who looked at it and said the original problem was the cables on the alternator was loose and that would have caused the alternator to burn up with a voltage spike. Very disappointed in my experience here."

"Great service experience. Marnia and the team get us up to date on the diagnostic results, the repair and when our car was ready. It's good to have a garage you can trust that does good quality work."

"Went for an oil change. While driving on the Freeway, I thought I had a flat. They didn't offer any sincere apology. Just this happens all the time. Really, that's a problem. The fact that there was no offer for this inconvenience. I lost money cause I couldn't make it to work."

"My experience was awesome. I made an appointment online the night before for the next morning and took my two children with me. I was surprised to see they had a toddler play area! We waited about 50 min for my car to be inspected and left in no rush. The man at the front desk was very kind and accommodating. I will be recommending this place to my friends and family."

"This has to be the best auto shop around! I usually have to take my 2 small kids along for oil changes, and this is the first place I have found that is truly kid friendly. They have a car themed play set with a slide. It is bigger than Chick Fil a’s play set. It is in its own room with 2 large comfortable chairs. We had the most enjoyable time waiting for my van to be completed. Pricing was on par with Honda Dealership. Customer service was fantastic. The building was very nice and clean. This will definitely be our go to place from now on!"