Firestone Complete Auto Care

"Failed my inspection because my back tire completely understand, but wait time is terrible at this place, & they did not acknowledge my presence when I first walked in. Don’t know what their issue was. They were gonna charge me almost $300 for a tire that they didn’t even have in the shop & to put the tire on my car,& told me it would take an hour for the tire to turn up at the shop. Went somewhere else (7 days tire) & only spent $135 for the tire & for the guy to put it on my Mercedes & it was brand new. Spent about $25 here for the failed inspection paper, came back after I got the new tire & front desk guy told me it’s an hour wait. Bro y’all literally just looked at my car not even an hour ago what do you mean? The only thing that needed fixing was the tire. So i just walked out, & for sure will never come back again."

"I have used this location of Firestone for at least 10 years (maybe longer I'm old). Toby and all the staff go out of their way to take care of my car. They explain everything so that I can understand. The waiting area is always clean and inviting."

"Gerald!! I called all over town for tires for my daughter’s car and everyone was out of what we needed. The weather was bad and I didn’t realize she need all 4 replaced until the last minute before driving back to OU from Flower Mound. Gerald was thorough, kind, patient and knowledgeable!! He magically got the tires that day from another Firestone and they installed them immediately. That was next level customer service! Thank you Gerald!!"

"Dropped my fiance's car off at 12:30pm, and was told it would be an hour and a half wait. It took 5.5 hours for them to even attempt to get the car into the shop. I get a call at 5:30pm and am told that they can't get the car to start and asked me if I had another key to bring. I bring the 2nd key up and start the car myself just fine. Apparently, 3 different mechanics couldn't figure out what an anti-theft wheel lock is (which are in almost every car nowadays) 3 incompetent MECHANICS. Then they told me that the tire patch I requested would be free because I was a cardholder, but when it couldn't be fixed, we invoked the warranty on the tire. Again, I was told that it wouldn't cost me anything. Picking up the car, they failed to inform me that labor would still be charged, which I understand to a certain degree if it's communicated properly. I was told it wouldn't cost me anything. After paying and leaving, they left trash and a mess on the cars floor, which is totally unacceptable."

"If you’re looking for quick, honest work on your vehicle repair, this is the location for you! The entire staff is very nice, informative and friendly. They’ll outline all of the potential work that needs to be done to your vehicle and keep you in the loop throughout the entire service. Highly recommend this particular Firestone location to all of our friends and family."