T.J. Maxx

"I love shopping there. So many unique gifts, nice clothes, purses, and jewelry."

"Don’t come here after work or in the holiday season…lines are longer than disneyworld…phone rings off the hook. Registers are short staffed and most cashiers can’t man tbe register alone and need to call for help"

"Theft must be rampant in the area. when I returned some small items (~$30), the staff not only scanned UPC, the receipt, she also manually typed in some numbers and compared with some internal system log. The air was tense would be an understatement. She held up a long line. When I joked about how diligent she was, she turned very nice. I am glad the staff was able to gain some self-awareness after some reminder and turned a very awkward interaction around :) I feel sorry that retail staff has to deal with theft so much and so often -- they are stressed out. TJX should give everyone a raise. Happy holidays :)"

"It’s an okay place good items but service isn’t it, there is always only 2 registers open and long lines. More people on sales floor than register."

"Yesterday, I went to this location to return a silver ring that I purchased 2 weeks ago, all the 3 tags perfectly attached to it. If you know silver, silver jewelry reacts with hydrogen sulfide, which is present in the air, This chemical reaction causes the jewelry to tarnish or stain when it is touched. If you polish the ring with a clean piece of cloth, you can easily remove the fingerprints or stains, Well, the ring had 2 little black dots on it, which I had not even noticed. I told the clerk that it might need to be clean with a cloth. The clerk replied very rudely that I had to clean it at home myself. After hearing that answer, I requested a manager. The manager also gave me a hard time, and she accused me of worn the ring. I kept saying silver is easy to stain and to clean as well, I asked them to provide me with a piece of cloth to clean it myself, and she said they didn't have any (?). I have purchased silver in the Galleria area and other TJMAXX, where they have something to clean jewelry, and their clerks are very polite. The manager ended up accepting the return, but she threatened me, "This was the last time." I felt humiliated, and for no reason. I would not be typing this long review if I had worn the ring or if I had done anything wrong. These people need customer service skills, training, knowledge on silver, a piece of cloth to clean jewlery, and lots of common sense. Horrible customer service at the jewelery counter with the clerk and manager at that location."