Saks OFF 5TH

"Don’t feel like Saks off 5th, I will constantly observing this place is getting back to worst in terms of quality and options to select from. It didn’t feel like a premium outlet collection at all."

"Truly, the Cypress location deserves "0" stars. I ordered a pair of Alexander McQueen shoes online in a size 40. When they arrived, I opened the box to discover 1 shoe was a size 40, the other shoe was a size 38. I called customer support, explained and asked if I could return them to any store. The rep confirmed I could and sent me an email for the in-store return option. Today, 1/16/23 I went to the Cypress, TX store to do a return. The cashier began the return after I showed her the email. She then said she had to verify something and walked away. She returned and told me I have to mail the item back to do a return and I need to contact customer service. I told her, as I just previously stated, I've already contacted customer service, not only did they tell me I could return the shoes to any Off 5th location but also sent me an email that cleary states "return in store". The cashier was speaking to someone she claims is a manager named Aeriel on her headset. This person was literally standing steps away, in view. I asked to speak with a manager and this Aeriel person came over. Aeriel tried to tell me they cannot accept online returns and that I have to mail the return back. I told her the same thing I told the cashier and showed her the email I was provided with by customer service. After going back and forth and her continuing to lie and say they cannot refund the item because it was purchased online, finally she proceeded to process the return. She then turned her back while I was still standing at the register. I continued standing there waiting for a "thank you", "sorry for the trouble", something. She proceeded to walk away without saying anything so I went to ask if that was it, and without stopping, turning to me or making eye contact, she nastily replied "we're done". I asked one of the other cashiers if there was another manager there I can speak to. She said Aeriel is the only manager. I told her I was not done speaking to Aeriel and she needs to learn a better way to handle customers. She said she would go get Aeriel. As I walked over to the shoe area, the cashier came from the back and said Aeriel is on a call. I could hear them talking while I was standing there. Aeriel was not on a call. She was too much of a rude, disrepectful coward to come back out and face me. If this Aeriel is really a manager, it speaks to the type of people that work there. She is in no way fit to be a leader. She's tacky, ignorant and unprofessional. I asked the cashier for the name of the next higher up manager and the info for corporate. She refused to give me any info. I called customer service and was placed on an excessive hold to be escalated only to be told they only have an email for customer service. Saks Off 5th is just that, OFF! I will never give my business to a store that treats consumers like this. Aeriel was likely trying to avoid doing a refund for an item they cannot sell because it's 2 mis-matched shoes. Too bad! This is not my fault as a customer that I paid that type of money for a high end designer pair of shoes and was sent 2 different size shoes. This is yet proof of the level of incompetence with the people they employ. There is no way any intelligent person would ship shoes without ensuring they are both the same size prior to boxing and prepping for shipping. Thanks for the refund that I was due Aeriel. I hope it counts against the Cypress store and you! Your corporate store will be hearing more about this experience."

"Not impressed. A door "must remain unlocked during business hours" was locked. Not the only door locked mine you. This is a Fire Safety Hazard. Glad to see a store with so little care for The Law and for their Customers and Employees Safety. There is no excuse for this behavior."

"THE STORE STAFF THREATENED ME PHYSICALLY. I FEEL UNSAFE returning to the store. when I tried to return a pair a shoes!! The kid that got in my face name is Dedric and he was laughing at me when I walked in the store. I WAS GOING TO CALL THE POLICE, he was in my face and manager stopped me from calling when she tried several times to get me out of my face. The store manager AERIEL LINDSAY got on the phone and start yelling at me. SHE also said that my shoes was worn and that’s why they didn’t return my shoes. I have included the pictures of the shoes and I have the receipted as you can see. This is a gangster store and have street gang running it. STAY AWAY from this store. I am trying to find out what Saks is going to do about this."

"These employees take care of their hours! If you get there 5 min earlier, they will NOT open the door until 1min after. And they have NO problem telling you that the store is closed five minutes before its closing time. Hugo Boss across the street is open before AND after this high class store is."