American Eagle & Aerie Outlet

"Took my daughter shopping today..she saw an item she really liked and since placement of sale ticket was confusing we asked the sales person to scan and let us know if it was included in sale. She said it was so we picked item up in a few colors. When we went to check out there was a different story...maybe it was only one color on sale??? Well that should be noted on sign!! It took 3 different people and still no one knew for sure!! Absolute turn off ! Honor the sale price you quoted."

"Had a pretty frustrating experience here this morning. I made an online order yesterday, went to pick it up today and they couldn't see/find my order. The two people trying to help didn't know what to do and the 3rd person in the store who I'm guessing was the lead was helping someone else. I had already been waiting for about 20 minutes and as soon as the lead got done she started helping someone else and didn't look into my order. The reason I ordered online was for a quick experience in store. I ended up leaving and canceling my order when I got home"

"Just got home and realized the cashier charged me full price for items that were 40-50% off. I paid close to $400 in store since the sales price wasn’t adjusted. Online my total was $100 less. I never look at the prices or check my receipt because they should have fair practices in place. The only reason I caught the difference was because I wanted to order and out of stock item online and I saw how cheap everything was because of the current sale. I wonder how many times they’ve done this and I’ve missed it. I had to call their customer support line and hope they refund me the difference. I shouldn’t have to stand in line on a Father’s Day for hours due to their mistake. The girls here are also so lazy and rude. Literally drag their feet and moan and groan like bratty kids when a customer needs them to open a fitting room or needs to be checked out. Don’t work there if you hate it. Selling me several on sale items for full price is very predatory and weird. Worth mentioning, they also don’t have a screen to reflect the prices you’re paying. They just tell you your total and you pay."

"Excellent selection of outdoor, sporting and casual clothes of all kinds. Well stocked and staffed store for the holidays."

"Jackie and Des are amazing each and every time. My daughter is 9 and is in that phase where she is in between kids clothes and juniors clothes. I am not the most fashion forward mom, and both times that we have shopped here Jackie was so incredibly helpful. The most recent experience, Des helped get my daughter sized for an undergarment. She made her feel so comfortable and my daughter really enjoyed showing off the outfits that they helped her pick out. I am attaching a picture of her in her first day of school outfit that was put together with the help of both Jackie and Des. Making an appointment is the way to go with this store. The associates are so knowledgeable, and they make the shopping experience so fun. Thank you to Jackie and Des for all of your help with my girl. We will definitely be back."