francesca's

"The store manager is rudeee. I love franscecas but not this location, I deal with people at my work too, the manager needs to get over herself"

"This location is always a WRECK. No point of even stopping in because you can’t actually see anything. It resembles a garage sale to be honest. Someone in corporate needs to figure this out. It’s been like this for about 2 years to my knowledge. It’s embarrassing for the mall."

"On a Thursday evening, I was here asking will there be a sale by the year end online, there was an elderly woman (I think it’s the manager) saying Francesca online and them are completely different and has nothing to do with them, won’t price match and won’t know anything. And she kept saying you have 15 days or 21 days to return. Not sure what she meant cos I never had this issue at Francesca for returns till 30 days and also price matching. This is the only branch I’m seeing such weird rules. Does every franchise has different rules or only at stonebriar mall?"

"Sheila quite literally ruined my day with her poor customer service “skills”. Embarrassed me and another in front of a crowd and refused to elaborate on her reasoning. Just a bitter employee on a power trip."

"This was the second time I’ve ever been to a Francesca’s and it was such a horrible experience. I will never return! I ordered a dress at another location and returned it at this one. The likes the style of the dress but it was damaged. I was advised that I was one day over the 21 day return policy. They do not take into consideration shipping so it is more like a 14 day return policy than 21 if you’re lucky as shipping can take 5-10 business days. Also, they wouldn’t refund me for it being damaged. I was willing to order another one since they did not have my size in store but was told the website was down. I was to receive store credit in lieu of a refund but never received it. The cashier wouldn’t anything to me. She pointed at my receipts on the counter and said every thing was completed. So I picked them up and thought everything was set. Turns out, there was no store credit included in my receipts. I called the store to advise them of their mistake of not giving it to me. They said it wasn’t there and they don’t know how to void it out to replace it and I have to contact customer service. Of course they are closed. I am waiting for an email response. Just I want to get my credit to use it up and never deal with this store ever again. The two associates I encountered there were rude and the cashier is untrustworthy. They both acted like they hated their job and was taking it out on the customers. Do NOT shop here!"