AutoZone Auto Parts

"Love this place. They are so helpful"

"Attention: Women Beware of Discrimination at This Location! 0 Stars if I could. Yesterday, I encountered a distressing situation when my car battery died at work, and I sought assistance at this establishment. Unfortunately, the manager's behavior towards women was shockingly biased, leading to a deeply frustrating experience. Despite calling ahead to confirm battery availability, I was met with disrespect and disregard upon arrival. Upon entering, I patiently waited in line as the manager attended to the needs of other customers, predominantly men, who arrived after me. Despite my rightful place in line, I was asked to step aside while he prioritized male customers with battery issues. When I questioned this blatant discrimination, the manager falsely claimed they were ahead of me in line and proceeded to dismiss my concerns. A simple lookup of my account would have revealed that my battery warranty was still valid for another two months, yet the manager failed to acknowledge this, prolonging my wait unnecessarily. It was only after persistently seeking assistance from an associate, who begrudgingly attended to me, that progress was made. The associate's suggestion that I occupy myself with shopping while awaiting service was presumptuous and reflective of outdated stereotypes. After an extended wait, during which my battery was tested and found to be faulty, the warranty was eventually honored. However, this resolution does not excuse the abysmal treatment I endured. Both the manager and the associate displayed unacceptable levels of rudeness and indifference, indicative of systemic issues within the organization. It is disheartening to learn that I am not the first woman to experience such discrimination at this location, as evidenced by other reviews. The lack of accountability from corporate only compounds the issue, highlighting a failure to address pervasive sexism and prioritize customer satisfaction. In conclusion, while my immediate issue was resolved, the overarching problem of discriminatory practices and poor customer service remains unresolved. It is imperative that action be taken to rectify these issues and ensure that all customers are treated with dignity and respect, regardless of gender."

"I went to auto zone about two weeks ago, my apologies why I’m just leaving a review. I was having car problems and I went to the store on bellaire and hwy 6. By the fiesta and the manager Mr. Frots was so nice and helpful, he went out of his way to help me. I love going to that store cause he always help me and I always see him help others. Please give me q call to express my pleasure for having him work there. Thank you so much Mr. Frost"

"Went in and had amazing customer service done by an associate named Anthony. He was super professional and helpful and went out of his way to make sure that he accommodated what I needed even when both of his bosses came out angry because he was assisting me. I am so grateful for him and all his help . Wish there were more employees like him that go above and beyond for their customers ."