Windsor

"I stopped by the other day at this location and they had a nice variety of options! Mariana was also very helpful and friendly!"

"Zero Star if there was an option. Very bad customer service. My wife had a plaster on her right wrist and was not able to change on her own. I asked one girl(store employee) in the store if I can help my Wife change, she said ok if she has broken wrist please use the bigger changing room and she opened the room for us. Then in a couple of minute a light skinned mid 30’s Rude black women(store employee) comes and says “I am going to break this door if you guys don’t come out. “ I opened the door and asked her is there any problem? . The black lady kept on continuously screaming and said “get out of here no boys allowed in the changing room”. She was extremely rude. I told her ok I will go but someone said that’s fine to help my wife in this separate big room I took permission so please be nice. She started to yell at me again and saying get the hell out of here, No boys allowed and I told her ok please be nice but she didn’t listen and started to speak rudely. Then the other tiny white young store emoloyee came and started to become rude as well. I even asked them “ my wife wore this store’s dress with my help, can I take 2 min more to help her wear her original clothes and they said no” The black lady seemed very unhuman and rude to me and my wife who just suffered the broken wrist with the car accident about a month ago. It was her first shopping after the accident, I was trying to cheer her up and this is how I and my wife gets treated by these unhuman employees at this store. Nobody deserves to be treated this way. I went to manager straight away to the manager and the manager was nice enough to carefully listen to me and gave me 30% discount because of that issue happened. It was such a disrespect and unhuman behaviour. Either they need to train all the employee and teach everyone same rules and say upfront like not under any conditions boys are allowed, but some store employee saying you are fine and some employees saying it is not and treating in this way is truly very rude and unacceptable. If it is not fixed the incident will keep on occurring."

"Horrible customer service and scammers I did a payment throug zip and she told me it didn’t go through on her end and when in fact it did my husband paid with his card anyway . Ended up paying for the same thing twice . Beware of this store"

"Horrible customer service. Zero stars if that was an option. Couldn’t find anyone to help get a dress down to try on. Even worse service when it came to getting a dressing room. Eyes were rolled multiple times when asked for a room to try on, was told to just wait a minute until she was done talking to her friends. Ultimately, we walked out and ordered the same dress online."

"Worst dress shopping experience. Waited for a dressing room for an HOUR because there were 4/11 dressing rooms available. The management did not care about its employees or customer service and offered no explanation as to why the service was so slow. Value your customers more, and learn a little more customer service. Will not be returning."