Kroger

"The Customer service here is RACIST AS HELL. WHILE I WAS DRIVING THE CART onwards of the produce associates at 7:16am on a friday Dec 8 walked past super fast and I accidentally hit her hand with my cart. This associate had the audacity to say “ahh oh my God you need to just go” I said im so sorry I did not see you walking by as I was backing up She said “well you need to watch were your going or you need to just go” That was extremely rude as I did not intentionally hit her hand and I apologized because I didn’t see her walking by so fast."

"As you can see from most all of my reviews, I very rarely put a bad review up. I had ordered flowers from the floral department for my friend who had to put her dog down. I had two delivery drivers cancel from Uber eats. The second one was nice enough to inform me that nobody was in the floral department and they didn’t turn the computer off. I said thank you for letting me know. I called the store and asked for a manager. Jacob, which informed me that he was a. “supervisor” was of no help at all. He sounded like he was pretty bad at helping customers. So he gets the store.”Manager” Sammy (Female). She was even less help telling me that it’s common practice for the Uber delivery to just come in and pick up the flowers from the fridge. I said this sounds strange as I’ve driven for Uber before. I confirmed this with the third Uber driver that this was a strange practice. Needless to say, Sammy was not help at all, and actually was very short, and had a tone in her voice like I was a bother. I guess this is how this establishment treats customers. I’ve been in Customer Service for many years and I understand that it is very lacking these days. Jacob and Sammy definitely follow suit with this trend. Update: my third Uber delivery driver Matthew went above and beyond. He got help from one of the employees. The employee even said that Sammy the store manager was not a nice person. I called back and spoke to Sammy again I let her know that her employee was a big help with the Uber delivery driver. I said, maybe you need to take a little bit of advice from your employees. She screamed and said fine I’m just going to get another job. Before I could say, that’s probably a smart idea. She just hung up on me. Lol"

"What this place has going for it is the delivery service, the 'make your own 6-packs', and the unique food items (such as their sushi, the 'Bakery Fresh' goods, and the 'Private Selection' sauces). For $60 a year, you can get free delivery on orders over $35. And since Kroger doesn't allow tipping, you're saving even more money. Should be a no-brainer. Unfortunately, plenty can and does tend to go wrong. Coupons sometimes don't get applied. They'll short your order to under $35, then stick you with a delivery fee. Orders run late. You end up with other people's items. The substitutions can be way out of left field. And if you try visiting the store, you'll find yourself in a horrible parking lot, and sitting in lines for self-serve once you've grabbed what their pickers couldn't find, or what the store carries but doesn't make available to shoppers. To a degree, this is overstating the negative; considering that I'd say things go right about 75% of the time. And dealing with refunds is usually a breeze on their site. But the consistency of slightly negative outcomes really begins leaving a bad taste in your mouth over time. As an example, we had the delivery service for about 6 months before realizing we could get Kroger (not Instacart) to deliver our groceries if we simply ordered a day or so in advance. As much as I like some of what Kroger brings to the table, their infrastructure is a mish-mash of good and bad. And there doesn't seem to be enough oversight to ensure that customers are treated to a high degree of fulfillment from their shopping experiences."

"Didn’t get my Kroger order it was delivered to the wrong apartment went to go get the groceries they said they didn’t have it. Called Kroger support after nearly an hour on the phone we only got store credit no refund no re delivery. Do better Kroger. Edit: Same thing happened again today driver cancelled order when we had instructions in the NOTES of where to find our apartment he clearly didn't read the notes. Our apartment is very simple to find if you read the notes not to mention the groceries where late being delivered and they only now let us now despite us having the groceries be delivered at 6-7am"

"Stopped by this Kroger early this morning to grab some rice cakes! KROGER is the only store that carries these low calorie rice cakes. Robert was my cashier and asked me if I'd like to make a donation to a good cause. I agreed and he announced my donation over the intercom and the employees lapped and cheered. As I was walking out another announcement was made by someone different expressing their appreciation. This was a small gesture but it really started my day off on a pleasant foot! Thank you for having a clean store and excellent customer service!"