SUPREME APPLIANCES IRVING

"Erik is very professional and showed enough knowledge about my needs. He went above and beyond to make sure my purchase experience is great and I appreciate him for that."

"Erik at Supreme Appliances was very knowledgeable and helpful! I ended up purchasing a refrigerator, washer and dryer today and he worked out a great discount since I bundled! Great customer service. I recommend Supreme Appliances!"

"UPDATED 12/21/2023: My review increased from 1 star to 3 stars due to working with the business to resolve an issue I had with my recently purchased dryer. The individual working with me to resolve the dryer issue has shown extreme levels of empathy and customer service. It has been a night and day comparison to the sales person, Eric, that sold me the appliances and failed to communicate pertinent information. The current employee I'm working with has gone out of their way to try to make sure I am satisfied with the purchase and offered several different options that all fully resolve the issue with the dryer. I don't know which resolution we will end with, but I can say that if you have an issue with the appliances they will be speedy, kind, and professional about making sure the issue is resolved. That is great customer service and definitely a step up from my sales experience from the previous salesman. Review from 12/19/2023, day of purchase: This started off like a decent experience and I was going to leave a 5 star review! However, now me and some of my friends that live with me will be leaving 1 star reviews for this business due to information that SHOULD have been disclosed being left out. I brought a Samsung washer and dryer set from this business. Added delivery and installation, upon installation the installers said that the accessories were not included. Then they sold me the accessories to complete the job which was an additional fee that I had no idea of being referenced to. I called the store and asked then why no one informed me that the accessories were not included and their response was that most people have the accessories already and that they have papers on the store walls disclosing this. Poor customer service by far. I should have been informed of this at purchase regardless of “postings”. The store had the chance to resolve the issue and get referrals from me however the way the situation was handled with “I should have knew” response was highly unprofessional. I feel tricked and scammed and will most certainly do my diligence in making sure my point gets across unless the customer service issue is resolved."

"This place is great. We have done multiple purchases from these guys and it’s always been great!!! I am very excited about my new total kitchen color change. Thank you Erik."

"Eric was so helpful. He had all of the information we needed for our Matching Samsung Washer/Dryer (Fully loaded) as Well as Our Samsung Deep interchangeable 3 panel Refrigerator!!! And The Price was Super Right!!! Thankful! 10 out of 10 definitely Recommend! Thanks Supreme Appliance!"