Arlington Auto Care

"Had a bad experience and just here to share. TLDR: Charged $275 for 2 hose clamps, a hose connector, and for them to remove a part from my car that I did not ask/approve them to do. I bring the Car in with a leaking Fuel line. They say $95 to do a diagnostics, and if you get the work done here we will waive the fee, I say ok. They come back 15 mins later, and say it looks like the Fuel Line has been cut. I ask can I go to the car to see it. They said, we will show it to you, no worries, just wait here. I wait an hour and ask about seeing the cut and how much is a new part/ replacement? They say they will show me the cut after a while and are not sure about the price as the part seemed to be a dealership only part. I say, "I have to go to work to show my face, I will be back." I come back an hour later, and my fuel line is sitting in the office, for me to "View." I look at it unsure of why it was removed to show me especially since the "Cut" part could have been seen from the top of the engine. I ask about the Price of the repair and for an invoice and they are still not sure. I wait another 45mins before they finally reach the dealership who says the part is $400+. They didn't tell me how much labor would be, but I know the general cost of labor and after tax this would be a $1k fix. I did not want to do that so I ask them to put the old fuel line back on and I will take the car somewhere else. They say ok and proceed to say they will charge me for labor of taking off the fuel line. This is not something I Requested so we argued about it till they decided on just the diagnostic fee for the Fuel Line. Once the fuel line is on they proceed to tell me I shouldn't drive the car as it is dangerous. I understood this fact, but I wasn't about to pay 1k at the time. They then say well... we can patch the fuel line to fix it. I ask how much they say $180. I am in a hurry to get back to work at this point so I say ok and go back to work. I come back 4 hours later, they have patched the fuel line with a hose connector and 2 clamps that you can get from any hardware store for less than 10 dollars. It is working though so I go to pay. I ask if they will still waive the fee for the earlier diagnostic to take the 95 I already paid from the 180 and they say "No", and won't budge on that, so I pay $180 and leave. This is a total of $275 for 2 clamps, a hose connector, and them removing my fuel line without permission or confirmation. They did not waive the fee for the Diagnostics of an issue with my fuel line, because they said it was now 2 separate transactions and it all has to be done at one time. This is off-putting to me as the diagnostic was for the same issue they fixed, they just didn't offer a suitable solution until after they asked me to pay for the diagnostics. Needless to say I will not be going back. To give a bit more of a non biased review, The mechanics seem to do good work, and had decent customer service, but management (or the Office Worker at the time) was piss poor and should be replaced."

"If I could give them zero stars I would. They lie too much. Unfortunately they pulled something off my vehicle they were not requested/authorized . After paying for them to "look at it". It was later decided that they would do some work on the vehicle. Just for them to say oh we are not going to give credit for the diagnostic charge that was already paid. That said I only appreciate honest work and services. This is not okay. There is no excuse for this to have occurred. I am already on a fixed income. Trying to take care of others. I should not be charged for terrible business practices. Now I see why others have complained. Should anyone respond to this message without the willingness to refund the cost for the diagnostic test. I am not trying to hear it. There is no excuse for poor service. Should the refund occur than. We can move forward with more positivity."

"Ladies he is a person to watch he only wanted to talk to my son. When I called to find out what he talking about he didn't like it told I was taking my car up the street. Go with caution it's a reason at 12:00 on Saturday no business at all"

"I absolutely love and highly recommend! I have been taking all my vehicles here, for years, even my kids bring their vehicles. I never have a problem with them getting them in and fixing them quickly. I love the owner and his son and all the workers! The are not just about money and business, they love what they do and take pride in the shop. If you live in Arlington or Grand Prairie and need work done, this is the place to go. If you break down, this is the place to go. They will never do you wrong!"

"This place refused to do my state inspection because of my dark tint, however.... I have a permit for it. I specifically told them I had a permit and they said they didn't care and would not do it. I will seek if I can file a formal complaint for refusal to do a state inspection."