Lowe's Home Improvement

"Lowe’s always takes great care of Ace In The Hole Spray Foam, LLC. Rather we have crews in Highland Village, Denton or Louisville, Texas. Lowe’s home improvement always has our back. We are fortunate to have them and proud to call them our 5 star, 1 stop shop along the way to any job site!"

"Signed a contract for just five replacement windows 50 WEEKS AGO and there is still no resolution. The whole episode has been farcical from the start - installers not showing up for appointments, items not at the store for contractor to pick up, incorrect window (not to code) installed, incorrect items supplied by Lowe's to installer, another window installed that is faulty, screen missing on window, and so on. An email was sent to the store manager in July but he didn't even have the courtesy to respond. Today, the installer called to say they couldn't make today's appointment to re-install one of the windows. And zero communication from Lowe's at all (again). We have spent thousands of dollars at Lowe's Flower Mound over the years as local and loyal customers. Unfortunately, they just do not care. I WOULD HIGHLY RECOMMEND NOT USING THEIR INSTALLATION SERVICES!"

"Better finish your home improvement project within 90 days, otherwise you can't return any unused items, even if you still have the original receipt. This is a terrible return policy, especially in today's contractor climate where many of them are scheduling 60-90 days in advance. I try to support brick and mortar businesses, but if they are going to start giving up on supporting their customers after 90 days, then what's the point. Extend your return policy out to 365 days just like you do for people who also use the Lowe's store card. One shouldn't have to play the financial allegiance game just to receive equal treatment."

"After having a gallon of paint explode in my car, I went to the store to share my complaints and to get my money back. Thinking I would be apologized too and refunded a manager made it more difficult. I went into the store to share my complaint about the manager to the store supervisor to hear the supervisor told me I’m acting the way I described her. The disgust this brought to my stomach, that a 60 year old store supervisor would tell me, a teenage customer. In the years I have worked customer service I have never heard a client nor employee speak so wrongly to someone. I have contacted corporate and will make sure to cancel my Lowe’s credit card and go to Home Depot."

"Had to make a quick trip to Lowes today to get a new tool. I am always impressed with the nice layout of this store. They are taking lots of precaution during the pandemic, making me feel safer about going there. The selection of tools is broader than you would think. They have more selection and better prices than Amazon."