Lowe's Home Improvement

"They did not hook up my refrigerator as it had a copper line and they said they could not touch it. No one informed me of that when I paid for delivery. Also I had to put the refrigerator together as they delivered it but did not put the drawers in it. Was not pleased with the service. Now I have two refrigerators in my kitchen. Lovely"

"One of the best Lowe's stores I've ever been to! Has probably the best collection of employees of any store I've been to. Most particularly the pro Department is absolutely Stellar at this location! Robert, Gary, Amanda and Abel are the best of the best!"

"Lowe’s really needs to figure out a way to accommodate their customers that need to get material late at night after working two shifts. Dealing with day contractors & the ones that check in at night to keep the ball rolling. They remind me of Walmart now with all the self checkouts, shutting down and closing at 9 PM with no mercy to help the last couple people that are scrambling to get the material and keep their jobs going for the next morning. The employees here, pride themselves and telling you that the place is shut down and you can’t check out or get something if you walk in 10 minutes before they close. It’s really a disappointment. Luckily Home Depot is open till 10 and they’re not nearly as terrible at giving customers the flexibility to get the stuff they need, so they can get on with their projects. Also, to the return policies are much more difficult to deal with. constantly needing your printed receipt or customer service attempting what they can at denying your return. (as a contractor we sometimes buy extra material to make sure that the jobs don’t slow down or you have to take multiple trips back to the store during the day for a job) As a contractor, I have accounts at both Home Depot and Lowe’s. It’s only funny that annually I may spend 5-10 K per year at Lowe’s and 50k at Home Depot. Get it together Lowe’s. Figure out how to accommodate your customers that are running 24/7 trying to get material at night without shutting your store down with zero effort to help the contractors that are trying to get stuff. At this point I only come here when there’s something I need here now that I can’t get it at Home Depot. I’m sure there are plenty of other contractors that feel the same way and I’m not the only one. Hopefully upper management or corporate reads this review and does something to make necessary changes."

"Lowe’s Blows …was doing some repairs on exterior of house getting ready to paint, got needed items from Lowe’s & Home Depot ..when I was done had more items than needed When returning to Home Depot no problems..items lost receipts for they gave me store credit. But new corporate policy Lowe’s would not give me diddly squat for anything without a receipt Even on their own branded products and got the so-called third degree on items had the receipts for. The corporate office is commenting retail suicide. I will never go to Lowe’s again , I know I’m just one guy and they don’t care, but there will be another and another unhappy customers like myself. I think I’m gonna get Home Depot stock LOL"