Boot Barn

"The smell of leather in this store is amazing, so many good boots and hats here. Wish I had a bigger budget, those nice boots got a hefty price tag. The staff was very patient and helpful, I will definitely return here for my next pair of boots."

"I walked into Boot Barn located at Cherry Lane and IH-30 tonight about an hour before closing time. I was the only customer there with three employees on the floor. Not a single one asked if they could help me. I was shopping for and would have bought a Stetson hat if somebody had bothered to acknowledge me."

"Okay, so over the course of a few days I visited 2 different Boot Barns. This location in Fort Worth and a location in Round Rock. The experience was the same. Describe it as just lacking. This place is like a Walmart. All it needs is self checkout. Employees, but no real help. Round Rock: shopped for boots for 45 minutes and nobody approached me. Start to walk to the cashier and someone runs up to me and says to make sure to tell the cashier they helped me. Nah, I didn’t fall for it. You aren’t getting the credit for my sales. Looked at hats, again no help. Cashier asked me who helped me today. Nobody. Explained the situation and told her to do what was right for who got the commission. So she put her name as the salesperson. Smh. $300 spent here. Fort Worth- Spent almost 2 hours in here. I had to approach someone for assistance though there were only 2 people shopping in the store. Lady was nice but was really only good for opening the changing room door as the other person shopping was asking about boots and the lady had no idea and didn’t know where the “boot guy” was to help the man. Again I tried to look at hats to purchase and after 20 minutes of waiting and nobody acknowledging me I got the ladder myself and started to get hats down for me myself. I ALMOST bought a hat despite feeling cheated out of my shopping experience but I didn’t after all. Got home and looked at my receipt. Something was wrong. Price didn’t look right and it also stated a brand I didn’t buy. Jeans I bought were tagged wrong. I had to make the 40 minute drive back to correct the issue. So 80 minutes of time and gas money. $200 spent here. Let’s not get started about their APP and loyalty program they signed me up for. It showed my points then zeroed the points out. I deleted the app and didn’t bother asking about my points. I don’t hate the store and concept but geeze it sucks. I found a local family owned western store that was cheaper and better customer service. I ended up buying a hat with the small store and spent another $1000 there. Money that would have been Boot Barn’s but they didn’t want the business I guess. Oh, why don’t you give boot boxes when you buy some? Weird."

"The store is very nice and well kept. Selection is limited and the layout is a bit confusing with no signage and some inventory not clearly marked. We were greeted walking in and that was the last interaction from the staff even after walking around the entire store. Prices were higher than competitors and in some cases the exact same item/brand. We have been told the Arlington store is a better location with a larger selection, so we will try it out next time."

"Thanks for opening a boot barn here, it was needed. Lots of choice and good prices. I was looking for a hat and unfortunately the employees “had no idea about hats”. So I had to figure it out myself."