Torrid

"Love their clothes, so they get an extra star for that. The most unfriendly/unhelpful staff I have ever experienced anywhere. Even my teenage daughter was shocked at how rude the 2 girls working were. I don't believe there was any management in store at the time, so maybe that had something to do with it?"

"My visit was both pleasant and unpleasant today. Pleasant because of the great in store customer service that I received , but unpleasant because of my online order. I only received 2 out of the 3 items that I ordered online and already paid for. Now to try to figure out how to get my refund..."

"Della and Emily were absolutely wonderful, they were attentive and helpful and really helped with my anxiety around clothes shopping just by being their awesome selves! Will definitely be coming. (P.S. corporate, we like tgat we have more cute clothes now but want more alt clothes!!!!!)"

"Went here today with my husband and son. Extremely unpleasant experience. I need to understand how management can justify not allowing paying customers to use the restroom and instead send them to belks. Absolutely absurd. I was a loyal customer since they opened their doors but I won’t return and I’ll be reaching out to corporate about this incident as I feel it was a form of discrimination based on my child’s disability. Absolutely DISGUSTING!"

"Went in today 9.1.23 with my wife and autistic son. We weren't greeted and my wife had to overhear sale information as they were told to other customers that entered. Wife shopped and while she was shopping our 8 year old needed to use the restroom the black manager was passing by so my wife told our son to ask her where the restroom was. She told him he needed to go across the parking lot to belks ( again my son is autistic so he's going to listen to her because she's an adult, and someone he sees as being in authority ) so he heads towards the door and of course my wife hears the conversation. She asks the manager " is it that ya'll don't have restrooms or are they not for customers?" To which she responded they are not for customers. My wife put her items down and we walked out. My wife has been shopping at this specific location since they opened their doors. So the poor customer service given BY THE BLACK MANAGER was definitely a shock factor and insulting all at once. We will not visit another torrid and plan to reach out to corporate about this because whatever "policy" that may or may not exist needs to change. If I am a paying customer I should have access to the restroom to make my shopping experience more pleasurable. It's bad enough that it feels unsafe in the store with the busted out glass."