BMW of Arlington Parts Center

"HORRIBLE! Literally cannot get anyone on the phone to assist with parts. I’ve been on hold for over 40mins, never speaking to a live person. Literally watch them empty & still have me on hold and not answer. Someone is skipping out on doing their job and it’s not okay. I shouldn’t have to drive to BMW Dallas to receive quality service and I live in Mansfield/Arlington."

"I called to ask if they sold the upper flange hose and I remember why I have only serviced my car here one time. The staff is rude, has a bad attitude and no willingness to help. Transferred 3 times from parts for the line to ultimately disconnect. Moments later a rep Andrew(Kevin) called back to follow up. He went to the auto parts side to ask. They sell the flange and hose as one piece. Thanks for the reps follow up, but it was unnecessary for me to be treated so badly along the way. THE REP IN AUTO PARTS NEEDS TO BE REMOVED FROM THE PHONE AND POTENTIALLY THE BUSINESS. If you hate helping people your in the wrong line of work. Servicing shouldnt have to walk over acting as a barrier to your low desires and hateful treatment."

"Ordered a part over a month ago and nothing happened. Tried multiple times to contact, still have no answer from them. Very surprised to receive such a service!"

"ordered a part on June 19 as I am writing this it is June 27. I do not have the part the tracking # provided is for usps but usps website claims they do not have pkg even though label was created. I have e-mailed no response on what is going on. I have called not once but twice only to be put on hold or transferred to another line that nobody answered. So I guess at this point I am out $150 and will have to go elsewhere for the part."