White House Black Market

"I love our Fort Worth location! Tina, Anne, and the rest always take great care of me there. It is always an amazing experience working with them."

"Tina was so amazing and helpful! I was here shopping for attire for a funeral and not only was she sensitive to my situation but she took care of me from start to finish, saved me money, and steamed my jacket for the funeral happening the very next day. I appreciated her kindness and I really needed it. Thank you so much"

"I've been a fan of WHBM since I first fell in love with the brand back in late 2017. The clothes are gorgeous; if you have a sophisticated sense of style, then this is your store! The staff at this location have always been very helpful to me, helping me choose pieces that match my sense of style and that could work well with my body type. Since I have a nonstandard body type (I'm transgender), finding pieces which actually work can involve a little trial and error, but that's true of any brand/store. I'm usually a size 14/XL (occasionally I can wear a size 12), which is the largest size that they usually sell in-store. They also have a decently-sized clearance section, although if you are on the upper-end of their size range there are fewer items usually available on sale. All of this talk about sizing reminds me about the fitting rooms. WHBM boutiques in general have gorgeous fitting rooms (not too small), better than many other fashion chains in my opinion; this makes trying on clothes a fairly comfortable experience. Although the fitting rooms have curtains rather than doors, the curtains extend from floor-to-ceiling, are quite heavy (and feel very soft!), and don't have gaps between the edge of the curtain and the wall. Note that the fitting rooms here are a little smaller compared to newer WHBM locations (eg. North East Mall). I'm going to give a 5-star rating since my experiences at this store have always been pleasant."

"This review is based off my first experience in the store. I had just left Ann Taylor (which is in the same shopping mall, isn’t as expensive, but has amazing customer service). I was ready to spend a decent amount to add some nice new pieces to my work wardrobe. Unfortunately, no one managed to even say “hello” the entire time I was there. It was me and one other customer, so it seemed like they intentionally weren’t looking to help. Both women stayed behind the counter. I would recommend checking out other local shops first if you want better help with your experience."

"As this is a chain store, I give this particular location a 1 star because of the customer service experience I had. The older woman who assisted me was incredibly rude during our encounter and more or less accused me of returning a dress I had worn (which was not the case - I ended up not needing it for the event I purchased it for) due to trace amounts of deodorant, which I assume are a normal, regular occurrence from people (including myself) trying on a darker colored dress, and can be easily removed. She told me the dress was not in salable condition and acted like she did me an enormous favor by 'making an exception' for me and allowing me to return the dress. I'm not a fan of sales associates who treat the customers nicely only if they are purchasing something. I will not return to this location. With that being said, I would highly recommend the downtown FW location over this one due to the stark contrast in customer service."