Maurices

"Had a crazy experience with a rude girl in the store Monday 11/27. She wouldn’t let me return a sweater that I had just picked up as an online order (it was brand new in the packaging and I had the receipt, literally just picked it up from them same night) unless I gave her my name, address, phone# and email to sign up for loyalty program. I did not want to sign up for the loyalty program because of how intensely rude she was from the moment I walked into the store. I can go on and on and I hope the REAL manager sees this, this chick was unhinged. This was also my first experience at Maurice’s. Super cute clothes but I won’t be returning to lake worth because of how this young woman was acting. She was being demeaning to her coworker as well, who seemed to be in training. She also didn’t want to give my sweater back to me after she said I had to sign up for loyalty in order to return it. I had to hold my hand out and ask for it back like 6 times. She didn’t want to give it back and also didn’t want me to return it. She was holding my purchased sweater hostage and refused to hand it back???? I was like??? She eventually did give it back to me after I reminded her that it’s still in fact my property … seems so silly !!!! Why in the world would she act like that???? so I read their entire return policy and called the Care Specialists. Corporate and policy confirmed that I don’t have to join loyalty to make a return. Honestly if she wasn’t acting so rude and strange I would have joined. I felt bad for her coworker. She claimed to be the manager but would not share her name with me and also instructed the other girl to not share her name! She acted like I was crazy, for no reason. It was truly the strangest human interaction, and if this was one of my employees I would want to know ASAP."

"If you return something make sure they return it to your proper account like you asked them too, so it doesn’t cost you $120 and ruin your perfect credit score."

"I walked into the store defeated as I have only wore leggings, shorts, and stretchy workout pants for over a year. Every time I looked for jeans to fit my curves, I found myself in tears and leaving the store empty handed. Someone recommended I come here and I'm so glad I did. The 1st pair of jeans I put on made me feel whole again and beautiful in my skin. Stephanie walked over and told me how amazing they looked and how they really complimented my shape. I cried happy tears right there! Stephanie continued to assist me and definitely made a repeat customer out of me. The prices were great and the clothes were adorable. I will definitely be back!"

"(I hope I am getting the girls names right) ...Lauren & Madison were amazing help! I was beyond impressed with their customer service, and sincerely appreciated their patience with me. This store was also well organized and it was easy to find what I needed."