Kroger Marketplace

"I’ve been using this Kroger for years. Love it. But this few times this gentleman with a mask and long hair working the self serve is unbelievably rude. I’m hoping the manager reads this. This gentleman workin self checkout to close 2/22/24 has been beyond rude. I asked him to help with an error on my checkout, he stated, “ I can’t help you with that” My husband went in and asked if this register took cash, and he exclaimed in extremely rude saying “look at the sign !” He seemed upset that my husband disturbed him using his phone. Which all we see him do,’every time we see him work. One night I walked in 30 minutes before closing, this gentleman walked right up to me almost in my face and told me i had 30 minutes in an aggressive way. When I was done 5 minutes to closing I saw him herding the customers and acting foolishly making us all uncomfortable. Totally bizarre. We are there regularly, due to owning a small business locally. And later especially close to closing as we work late. This night particularly, I walked in, saw he was working and felt uncomfortable. He didn’t even acknowledge me as I walked in or when I left. I had played scratch tickets. I went back to my business and decided before closing I was going to get a few more with my husband. Ten minutes to 1, closing time, doors locked. Then my husband went to knock on the window, which was right behind him. He would not even look back. I just wanted to get my tickets to possibly win what I put in. So there goes that. So we will be calling tomorrow to make a complaint. I know the difficulties of employing staff, but this employee has business in customer service. This honestly is the worst I have ever seen or experienced. I’m not for anyone getting fired, but I would really consider and go to the cameras to see his actions on a daily. We know Richard, and he has always been helpful and gone out of his way with every customer. Never seeming to mind to help. Richard is exceptional with customer service. I have never seen him on his phone or not working. He deserves a raise. And he has always been patient and kind at closing. One is kind the other makes you feel your presence unwanted. Literally making you feel like you should shop somewhere else. Literally Please help me feel comfortable shopping at my favorite place. P.S Larry is exceptional and an angel. Why no response to any reviews? Do you read them?"

"Loved this place because how organized the supermarket is and always the great the service. Today the doors closed at 12:45 15 min before it’s advertised at a closing time of 1am. Now I know it’s annoying for an employee to have people come last minute to shop but if it’s advertised to close at 1am, you don’t close the doors till the door time posted. All I wanted was a box of cereal to eat. If you’re going to start closing the doors at 12:45 then change times to 12:45 to close. I will be writing to corporate about that because I should be able to enter the store till 12:59."

"The quality of some of my product are absolutely disappointed This is not what Kroger promised on the Internet and commercials on TV I order online to pick it up because I want to save time now I have to drive there and go take this product back. Probably wait in the line for someone to take care of I want to say that I probably not going to be doing this anymore at Kroger"

"Best selection of produce we could find around these parts. Store is spacious and extremely clean! Personally put us in a great mood with all the fall products placed throughout the store. Easily spent an extra $50 we didn’t plan on because of those gems. Nicely done Kroger!!!"