ZARA

"Went today 12/14/23 around 8:15 & I asked to buy a gift card! The girl who was at the front was supper nice she had like wavy hair and was dressed super nice! Asked me what color of card I wanted, box & envelope! She deserves to know she appreciated. Asked her for her name and she said she wasn’t alllowed to give it but just know she’s a good one!"

"HORRIBLE CUSTOMER SERVICE SPECIFICALLY FROM MANAGERS!!! After chatting with Cistomer Service online to get a Refund ID#, the manager stated I didn't have an Order # and he couldn't refund me. He stated the order# was taped on the delivery box the item came in when dropped off in my house...obviously I threw the box and thought with the Zara App, it was going to be sufficient. But, NO. He needed the email Zara had sent to my email as proof. I told him I had already deleted several of my messages but that Customer Service had already found my purchased item and had given me a Refund ID#, well... he didn't care and told me to call them instead to ask for an order#. He also stated that my item wasn't in my profile and that a lot of other customers also complain about not getting all of their items purchased in their Zara App's profile. Either way, he chose not to return my item even though I had the refund ID#. This was extremely upsetting, after purchasing almost $500.00, he couldn't retfund $12.99!!!"

"Worst experience ever! Shopped here for the first and last time. Tried to return a pair of swimming trunks brand new with tags and the cashier cut the tags off right in front of me and denied the refund. I asked to speak to managers to explain what happened and the manager told me they could give me store credit but no refund. I asked for the number to corporate and his name he told me he did not have to give his name and that corporate would not care about my refund. Buyers beware they will cut the tags off your item and deny refunds. Called corporate and still haven't heard back. The item was in the bag and in my possession for a week there was no need to deny my refund for an item with tags."

"This store in McAllen has the worst customer service. Starting with the Managers, they would never do anything to go above and beyond for their customers. I tried to exchange some clothes I bought within the 30 days, I couldn’t locate the receipt(which I found later) yet they don’t Trust people. Maybe they don’t care now, but eventually customers won’t come back to a place they feel mistreated"

"This has nothing to do with clothes specifically. This is a review for the poor customer service that I’m sure every customer receives!! I can list a various amount of examples but I think Zara should know what kind of employees they have working there.. I can’t even say the manager should know because even the manager has the ugliest customer service. It’s annoyingly upsetting because I myself work in customer service and even if I’m going thought a bad day I love enforcing a positive attitude and uplifting energy towards my customers. These employees need to change that. They have the mentality that just because the clothes sells itself that their work here is done. Horrible experience every time I shop. I’m not done… this particular employee didn’t want to give me the size of the shirt I wanted because she said it was “hers” on her shift. Ridiculous!"