Freebirds World Burrito

"What a great place! I ordered online for pick up. It said that it would be ready 15 minutes later, and sure enough, it was ready when I arrived even though it was peak dinner time. The steak was excellent, and the portion sizes are perfect. The person who gave me my food checked the bag to make sure everything was there which doesn’t happen at too many places. So delicious! I’m already looking forward to our next visit."

"Managers and general managers, this review is for your awareness... On July 18, 2023, at 7:50 p.m., My daughter and I came in and began the ordering process. I was approached by a white male with long brown hair and glasses. He flatly asked, "What can I get for you?" I replied, "How are you today?" He said, "Fine, what can I get for you?" I replied, "I don't know yet, (giggled) that's why I asked how you're doing because I'm trying to buy myself time (another giggle). " My daughter laughed and said, "I know what I want, so I'll go first." He continued to help her while I browsed the options. While he was preparing her food, I noticed the Cilantro lime rice was almost all gone except for the hard and dry, caked-on rice on the sides of the metal container. He was chiseling some off to give to my daughter and then began to serve her chicken and yelled to the kitchen that he needed more. Since he hadn't called out that he also needed rice, and that's the type of rice I would eventually order, I asked him if he has more of the Cilantro lime rice he then scoffed and said, "they're cooked at the same time everyday" and he pulled some out of a metal warmer and set it on the counter and moves along to make my daughter's meal. At that time, a tall, thin black female with glasses comes to help me and while waiting for my order, she begins to scrape the dry, hardened Cilantro lime rice from its metal container to put on top of the fresh, soft rice that the previous employee had just pulled out. I asked her if she could wait to do that until she makes my food because I don't want that old, hard rice in my meal. She rolls her eyes and proceeds to make my meal. The rest of the process with her was off-putting as she refused to show the slightest bit of kindness and proper customer service just like the male worker. I wondered what was going on with the employees here because every one of them (including the second white male and second black female that came out of the kitchen with what appeared to be frustration all over their faces). I couldn't help but wonder who the sour apple was in the crew that is ruining everyone's day that it bleeds over into how they treat customers that they seem to not want bothering them. The irony is, there's "Join our Tribe" posters around the restaurant with pictures of crew members all smiling as if this is a good place to work for and/or frequent as a customer, when the reality is, they seem so miserable and irritated and have zero positivity to share with customers. I feel apologetic that I bothered them as a paying customer. Something isn't right here. I do not recommend this place based on the poor customer service and the old, dried up food with sloppy conditions surrounding the food they're serving. Additionally, neither myself nor my (adult) daughter (paying separately through two different employees) were asked if we have rewards with Freebirds, which is very frustrating since we do and because of the poor experience I didn't get a chance to at least earn points from it."

"A fast casual food chain similar to chipotle Mexican grill, but with less salt and more flavors. Food was good, but the rice felt undercooked, quantity of food and guacamole are both less , but the chips are crispy and the queso sauce was great too. Store was setup a little differently, staff were friendly."

"Placed an order online today for Family Meal Kit. It costs $39.99+ tax. I ordered this to feed a family of 4. Two adults and two teens. I received a small container of steak and a small container of chicken. This is definitely not enough for a family of 4. Called this store and was told I needed to call corporate because they have nothing to do with it even though they made the order. This store is not taking any responsibility for what they do. Ridiculous!!! I will never order from this restaurant again. Pics posted. This is Freebirds????"

"Nope, nope and nope. Heard good things about this place from a friend out of town so decided to try it. 2 different people portioned my and my sister's food (photo for reference) the only difference here is I got lettuce and she's got potatoes. The woman who did her bowl is very stingy about ingredients and gave her a kid's bowl. The rice and meat is also not hot and all of them were cold unlike Chipotle. This is the reason why we don't like trying new places and would rather stick to what we know is good. The chips and salsa were also not good, it's a waste of money. Look at the sauces on the table, they are nasty and they don't have lids on them. This place is no good not surprised not a lot of people was here when we are here. $25+ for what you see on the picture we didn't even get drinks."