Dunkin'

"The staff front perwon and manager should be trained how to properly on how to treat customers. I went to the location barker cypress store #351952 i went and order two medium hot coffees one reg.one with one sugar reg cream and i explain to the lady ana that i didnt know how to use the reward for the munckins but i got 4 which is 3 per order. I guess she put 12 then scanned my reward code and it didnt take off cuz it had to be entered 4 orders of three but the vode for them haf been scanned then i give her all my codes showed her the rewards she was like no u used the codes i was like no u scanned them she all wanted to give me three orders of 3 and said i couldnt get the fourth but she scanned all my code so confusing the mamager i guess came by and said no we can give u 3 i told him no u scanned all my 4 codes i want my 4 orders then i said wrll delete them he said well u might not get ur rewards bavk so then i was like just like give me my 4 the girl ana was lile i will give free no ma'am its not free when u scanned my 4 reward codes the process should have beenn different then ana Blame for not doing it right totally inappropriate then i got my coffee and it was wrong too just enough with this location i got one meduim one small nowhere not any any point did i say small"

"Very happy customer Eduardo the Manager was very helpful and understanding of my situation. I was very please on how he Solved my problems and take care of me right away. We need more people like him. Thank you and your team as well for doing a fantastic job."

"I work at the dunkin on fry rd. So I know how drinks are supposed to be made. Today I ordered through the drive thru a medium half decaf half regular iced coffee with 3 vanilla swirls and 3 coconuts shots. When I recieved my drink it was watered down and you couldn’t taste the flavor, so I had asked for my drink to be remade. Upon receiving my new drink it was all liquid with no ice in my cup? So I got down and went inside and was offered a cup of ice? No, I want my drink made correctly. The lady remade my drink and again it has no flavor in it. It’s just an iced coffee with cream. It’s disappointing when you are spending your money and the quality that you receive is not there."

"Took 5 minutes for them to notice me on the counter, place was filthy from the counter to the dining area as if they don't clean it daily, staff was playing among themselves and making too much unnecessary noise as if they were at their friends party, I ordered 4 drinks (mango pineapple refresher) and they all tasted different (careless preparation). Food was good (grille cheese sandwich, avocado toast and breakfast tacos). Overall, I do not recommend this location. My suggestion is to get a manager that takes pride on their job and leads the team to succes. 4/15/23 @ 12:30pm."

"The staff was very amicable. They made sure they offer options of mocha and caramel for the cappuccino blast. I stuck with the original and my taste buds went crazy! The consistency of the cappuccino blast was smoothly blended. Thank You ⭐️⭐️⭐️⭐️⭐️"