Whataburger

"Why does the Burleson Whataburger have the food ready by the time you roll up to the window, and these in the Denton County area take 30 minutes!?"

"I thoroughly appreciate everyone at this location. It takes a special person to run these super busy locations. Accidents happen, orders may get mixed up every now and again but “the fix” is always top priority with the manager Tracy in the morning/lunchtime. Keep working hard and making people happy"

"This review mainly pertains to the cashier in the lobby on 11/26 Sunday morning at 10:15. The receipt says Autumn D. The food and place was just okay. I walked in and waited about 3 minutes before someone acknowledged me at the front counter. That person was running food back and forth and was doing her job. When she informed the younger lady cashier (Autumn D) that I was up there, the cashier nonchalantly walked to the register. I ordered my meal and handed a coupon for an additional free biscuit sandwich. She struggled with that for a few moments before informing me that my total was almost $9. The meal cost $5.89. She rang in every item individually and said that's the only way she can use the coupon. It would have been $6.38 if she applied the coupon correctly. I informed her that $9 isn't correct. She then fumbled around a while longer before I told her to forget about the coupon. She already put it in her register so I couldn't even get it back. After I paid for the meal, I stood to the side for a couple more minutes and decided to ask for my coffee cup when she finished with the two customers behind me. She hands me a large coke cup for my coffee, and then I ask for the coffee cup. She shrugs and doesn't say a word. I proceed to go make my coffee and there isn't any creamer, the other condiments are low/missing, and there aren't any straws/stir sticks. Reluctantly I asked her for creamer. She walks to the very back of the store and disappears. She then walks to the drive thru and hands me a handful of creamers. When I poured the coffee it was only warm, not even hot. I decided to not even bother her because it isn't worth it. As I sit down there are numerous people waiting for their food. The lady delivering orders called out a number which no one had. She looked at my receipt and said it was my order. I had an interaction with a lobby customer, and he said he ordered a honey biscuit, and drinks 15+ minutes ago. His wife left with the kids to a store nearby as he waited more. I finished my food and started this review. He finally received his 1 item. As I finish this review, the food is starting to come out in a timely manner, and they are starting to use names which I think has helped. However, I see 4 different groups standing in the front ready to order but she isn't helping. I'm not trying to get her fired by this review, but management (Johnnie Posey - named on the receipt) needs to sit her down and see what's going on. Slow and steady is one thing but slow and not productive is another."

"Absolutely disgusting looking food. Whole appetite was lost when I opened the wrapper to a grilled chicken with whata sauce and veggies when I asked for no veggies. Normally it’s not a biggie to me just take them off or whatever and go about the meal, but then I look and they drown the chicken sandwich with the whata sauce. Total mess of a meal, all while waiting 30+ mins for it as well."