J. Edwards Fine Chocolates & Gourmet Cakes

"EDIT - 2/11/24 - As you can see the owner responded back, which none of what’s in their response was true. The lady on the phone WAS condescending and rude. They for 100% fact did NOT say anything to my wife about putting the cake in the refrigerator either, so that’s lie number two. Upon reading the negative reviews on here, it seems that this place has a long history of being rude and unprofessional to their customers. They also have reviews blocked on their Facebook page, and when I went to leave a review they blocked me. Disgraceful and dishonest business practice!! BEWARE!! Just yesterday my wife ordered a cake for my birthday. She has been a long standing customer and has ordered many cakes from here. She picked the cake up and came home with it and checked everything out and it looked good. About 1 hour later, we opened it up to serve to guests. The picture attached to this review is what the cake looked like upon opening up. It appeared to have melted. The cake itself was delicious though, but my wife was very upset that it looked this way when it was time to serve to our guests. She proceeded to email J Edwards and describe what happened and show them the picture. J Edwards reached back out and said that from the picture, the cake melted. They proceeded to tell her she was supposed to refrigerate the cake prior to serving, and that the cake melted because it was hot out yesterday. It was only in the mid 50s low 60s yesterday. She was not told this from anyone, nor were there signs on the box stating this. The woman on the phone from J Edwards rudely said “I’m sorry but there are signs all over the store stating this, and the best we can do is offer you 4 cupcakes.” This is terrible customer service. Not only were you rude to my wife on the phone, but you also didn’t attempt to make the situation right and tried to blame her for the cake melting, and didn’t offer a reasonable solution to take care of a long paying customer. Terrible!! We will go somewhere else from now on."

"Always a great experience at J Edwards. There cakes, cheese cakes, milk cakes, chocolates, samples are wonderful. There is nothing in that store that is not 100% 10 out of 10 perfection and delicious. Thank you for always having great service."

"Got their Christmas Tree Cake Cheesecake and it's absolutely delectable! Love the atmosphere and the staff is super friendly!"

"I am very pleased with the cake that I got from J. Edwards Gourmet. They’re managed to do it for me even though I only asks for half of this cake and they make it really great! The staff were nice; Joyce, was amazing and has a really great customer service and accommodating too. I’ll definitely keep coming back here and would recommend to a friend and family. Really great! 5stars…"