Sutherlands HomeBase
3701 50th Street, Lubbock, TX 79413
Hours open
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
7:00 AM - 8:00 PM
Sunday:
9:00 AM - 6:00 PM
Photos
Location & Phone number
About the Business
Sutherlands HomeBase is a popular hardware and home goods store located at 3701 50th Street in Lubbock, Texas. Offering a wide range of products for all of your home improvement needs, Sutherlands HomeBase is a one-stop shop for everything from tools and building materials to home decor and outdoor furniture. With a knowledgeable staff and a convenient location, Sutherlands HomeBase is the go-to destination for DIY enthusiasts and homeowners looking to spruce up their living spaces.
Reviews
"Without a doubt, the owners and district manager don't care about the bottom line at least when it pertains to the Lubbock store. It is usually empty - why? No customer service whatsoever! No one seems to give a d***n that you are trying to purchase something in "their" store. I had asked two girls at the service counter (service - what a joke!) that were busy chatting to themselves if the trees were going on sale anytime soon since it is the middle of October. They nonchalantly looked at me with annoyed faces and told me they (management) don't tell them anything. I then went home and called the store and spoke with the assistant manager. He smugly told me I should have bought them in the summer when they were on sale. That's not what I asked. Anyone with any kind of customer service whatsoever would have said not right now, "but" let me check to see if they are going to be on sale anytime soon. Not this simpleton! That would require effort and customer service."
"Every time I go in and check out. All the cashiers I have to ring up my sale always have some sort of issue running the registers. I'm surprised about that because of who the manager is. They really need training on how to expedite a speedy sale at the POS."
"Amended. Customer service still sucks and they shouldn't carry Troy Bilt products. We now have a $400 paperweight and nothing can be done. We prefer Home Base over the larger stores, but the last time there was horrible. We spent a good deal of money on a lawn mower. The individual in that department absolutely refused to assist us at all. We were there on a Thursday afternoon and there were hardly any customers. He looked at us with disgust and turned away. We get the lawn mower home and of course, it doesn't work. It would have been nice to get questions answered, but customer service wasn't his priority. Very disappointing."
"Kevan did a great job helping me find exactly what I needed. Appreciate customer service."
"I love the selection and usually have a great experience, however, this trip was different. The staff was short when approached for assistance and acted rudely toward my wife when she asked for help a second time. Had they been busy I could maybe understand just a bit but they were DEAD! Rude af"
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