AutoZone Auto Parts

"Needed a part but it was stocked wrong so they couldn’t find it (I don’t blame them for that) they said it was my fault I did not stay on the phone with them for 5-10 minutes so they could find the part and then tell me they didn’t have it. (they told me they had a part and have the ability to call customers back to inform them) manager was passive aggressive and did not understand my frustration that this is the second store I came to and was reluctant to help. “I’m not going to pause my whole store to look for a part for you” I take the time out of my day to drive across town and spend my money with them and this was the customer service I received. Never had a problem with autozone but i’m going to order from orileys."

"I went in looking for some paint. It's on their website online and in store. I asked about it and the mgr said ...I don't carry that or stock it. I showed him the picture with the store logo and part number. He said he has never seen it. And dismissed me . Didn't look it up on his system. Remember he is the store mgr. Then the commercial team member is back so I ask him. This team member is awesome. He looks up the part number and finds it. They had 2 on the shelf!! The mgt asked him was it a special order. The team member says no ot was on the shelf! Stupid mean lazy rude mgr could've lost a sale. Didn't even try looking for it!! Hey but he is the mgr."

"Hats off to Harrison with cool jewelry on! Harrison was patient. He let me speak didn't talk over me or cut me off. I explained I had no knowledge of BMW vehicles or programming. He wasn't rude when trouble shooting our battery! Harrison had to jump us three times, ran the codes and tested our battery, alternator and starter. Bam's customer service is Superior. Bam's knowledgeable with European vehicles! Bam went above and beyond to explain how to replace the starter and the location of a bad camshaft position sensor and the beginning procedures on the removal for replacement. This guy deserves a grey shirt. Promotion for both these dudes!"

"I called in advance for a new battery. As soon as I walked in, the gentleman asked if i was the person that had recently called. He had my battery ready and was very helpful. The price he had given me over the phone was more affordable than O'Reilly. Not only did I get a better price for my part, but I also got better service. Thanks again for helping me save time and money."

"Lance M. was a great help today for my daughter and I. He greeted us as soon as we entered and asked how he could help. My daughter needed a new battery for her car and Lance went above and beyond to help us. Once he gathered everything, he told us just to wait inside where it was cool while he changed it out. We'll definitely come back here in the future. Thanks again Lance!"