Starbucks

"Very unprofessional and can’t seem to stop cracking jokes over the microphone or horse playing inside while taking a simple order, so I called the girl out at the window taking the orders and asked her what was the joke or what was so funny when I was trying to place my order, that you can’t take my order? Proceeds to have a nasty attitude with me and give me unnecessary excuses, If I could give 0 stars I most definitely would, I do not recommend anyone to visit this location."

"Make sure you guys taste it and check if they filled it out properly, I paid for a venti and I got a free sample"

"No photos this time since I was in a hurry, sorry. They have good fresh and overpriced coffee, BUT it is fresh! Good service most of the time as well. But with almost everything and every place in West TX the place is rather dirty, the counter was dirty where you order and where you pickup your drinks. The seating area was pretty dirty as well, tables and the floor both. The patio was REALLY bad, between grime and chewing gum all over the ground it was really filthy! Makes you wonder about the people that live here and how they were raised, SMH. I’ll get pictures next time."

"I ended up having to call corporate on this store on September 20th which happened to be my birthday and the very first time in four years that I had ordered a Starbucks drink due to bad customer service. The lady had me in tears by the time I was driving away because she told me that I pretty much sounded like I was begging for a free drink for my birthday because I was adamant that she look at the dates on my coupons because they were valid and she continually told me that the promotion wasn't starting until the next day. When everything was said and done it was a promotion that like I had stated 10 times to her had already started on the 18th and wasn't over until the 21st. So I called customer service and Lodge the complaint I was then told that the DM would get in touch with me within 48 hours and here it is 9 days later and I haven't heard from anybody so I give them a call again real quick and number one none of my complaint was even in the computer system. Good one Starbucks! Where is the integrity in taking customer complaints yet not reporting them. So here I am talking to another customer representative who is acting like he couldn't care less about what is going on and could I please speed it along so he could get back to doing absolutely nothing. This representative continually cuts me off and breathes hard acting as if I'm putting him out with my complaint. He didn't lets me know that the DM will contact me in 48 hours. Yeah I now know what that means for real it's just telling me that they don't give a damn and they're not going to contact me. The girl who was so disrespectful to me on my birthday should have lost her job by the way she treated me and yet Starbucks did absolutely nothing. Starbucks has so much confidence in their ability to make a good cup of coffee that they have lost all connection with human beings. The customer service alone is worse than an old barmaid who's belly is hanging over their pants and got a long cigarette hanging out of her mouth. And Starbucks condones this behavior. So I'm going to do what I do best I'm going to go on absolutely every social media website and post about this. You know what Starbucks, I matter!!! Obviously not to you. But that's okay. You guys obviously aren't worried about one person making a complaint. Sad thing is is when I went on to do this review I read the past 2 years worth of reviews in well sounds like you guys have a big problem and need to do an overhaul of customer service training for each and every one of your employees. I will never drink another Starbucks again ever in life will I ever drink one and I'm going to do everything I possibly can to make sure that my friends and neighbors and my community know that that's how you get treated when you drive up to that Starbucks and so that little coffee shop right around the corner from you is going to get my vote and promotion. You guys suck all the way around from face to face in your store to on the phone with your customer service reps. Shame on you."

"I recently started coming to this location and I am so happy I did. It’s not as close to my house as others Starbucks, but I will go out of my way to get my coffee and food. The oatmeal is always hot and perfect. I have asked other locations to make it hot, but was told they couldn’t. We’ll this location knows how to get it done!! The staff is very friendly and helpful. And of course the coffee is amazing."