GO Express Travel

"Great ride! I truly enjoyed professional service. We encountered a lot of traffic, but the driver showed A-class knowledge of local roads, and managed to get us to IND almost on time. Thank you!"

"The GoExpress was very convenient and picked me up earlier than my scheduled time. Much appreciated."

"Scheduled ride from airport to Bloomington for 11:40am. The driver left at 11:39am, I waved him down and shouted to get his attention. He looked right at me and kept driving away. Their customer support offered no solution other to wait for the next shuttle, the driver could have easily turned around as it was only 11:41am by the time I got through to their support. There are better and more reliable car / shuttle services. Do NOT use GO Express Travel!"

"We used them for an 8th grade trip to DC. We had 3 buses, one broke down an hour into the trip leaving us at a gas station with 80+ people stranded and antifreeze all over some peoples luggage. We get a new bus then are told we are switching buses with another one. That one had no air at all once so ever. It was 86 degrees outside so the bus was a sauna. I personally have health issues and ended up having a seizure on the bus due to the heat. No report was taken. An accident report should of been taken. If I were to of had to go to the hospital it would of went back on them. So they would of then had to deal with my insurance company because it happened in their bus. They ended up switching the buses back the last day so that I had air for the ride home. But everyone else had to ride home from Washington DC to Middletown IN with no air. I understand things happen but the buses were switched because certain drivers were not trained on the different types of buses they own. And I know 2 drivers were on their 1st trip with this company in general. They let everyone know that while we stuck at the gas station. It looks like this company usually stays within Bloomington. I would definitely recommend they stay there and properly train and educate all their drivers before they send them 9 hours away with kids. Another thing. If YOUR bus breaks down or if the air goes out you could at least offer a cooler with water. Anything.. These kids were having to pay $6-8 on water like crazy which then led to many of them with zero money for the remainder of the trip. You take care of your customers period."

"After reading many of bad reviews, I wasn’t sure that I should take a Go Express but I’m glad that I did. Reading reviews that the bus sometimes left very early, I got there 30 minutes early just in case. The bus came 25 minutes early, dropped off some people, when the driver finished helping people off loading, he asked everyone to get onboard about 10 minutes before the departure time - exactly as stated in the ticket on the boarding time. The driver was very nice, asking if anyone needed a bathroom and if the temperature inside the bus was ok, then the bus left on time. I had a very good experience, definitely will give it a try again. I’m aware that the fare is twice more than the Greyhound bus but Go Express has more frequent departure times (every 2 hours even on the weekends as opposed to only 4 times for the whole day for the Greyhound bus). I’ll update my experience whether I just got lucky this time - getting a great driver, or this is now the new norm. I hope it’s the later. I’m rooting for you Go Express Travel!"