IU Health Arnett Hospital 5165 McCarty Lane, Lafayette, IN 47905

"Fair. I do not think being put in a tent for ER SERVICE is appropriate! Build more ER CLOSED DOOR ROOMS and charge appropriately!!!"

"I used to love this hospital. I used to have full confidence in the care I/my loved ones would receive. I'm not sure what has happened in the last 5 years, but care, and especially empathy, have tanked. I'm currently sitting in the emergency room with a family member who cannot breathe. It took 5.5 HOURS with him gasping for breath for them to offer a BiPAP machine, and they only did after I specifically asked for one. It took asking, begging, for help 3 times before someone finally cared enough to help him. We were told he's being admitted to the hospital 3 hours ago. Yet here we still are in the ER. Only a few of the nurses/doctors/techs have acted like they care about his comfort. The rest acted like they were only here to keep him alive, not comfortable. Screw you IU for letting a dying old man suffer unnecessarily. How you can watch someone gasp for breath for hours and do NOTHING is a concept I can't even fathom. Oh, and there's blood all over the floor in here. My family member has not bled, so this room is contaminated with blood from a previous patient. And the nurse admitted they don't follow Covid protocols when i asked if his Covid test results came back negative. What is going on at this hospital??? Edit 2/20/24: my family member has now passed on. During his time at the hospital in December, I asked twice for a social worker to help him with his living situation. Twice I was told one wasn't available. Turns out, one is on call 24/7. During this final hospital stay, my loved one fell out of bed because his nurse forgot to put the bed rail up and also forgot to turn on the weight alarm after moving him. Then she failed to report it, then she tried to gaslight my family into believing it wasn't really a fall. Then after the fall, she forgot to set the alarm again!We were threatened to be removed from the ward just as we were switching to hospice care because apparently that was the point in the entire week where they decided they should start enforcing visitor policy, after ignoring it for days. The level of carelessness combined with the lack of compassion by half the staff (the other half was phenomenal) makes me realize no one should ever be alone in the hospital, not for a second, if they are unable to advocate for themselves."

"Waited 5 hours in the waiting room because I was told I was stable basically if your not screaming bloody murder or bleeding out they won't even give you a bed anymore. It's funny tho I seen them take back people that walk in few minutes before they don't seem nowhere near as much pain as I'm going through.but they sure will charge you 35k for a MRI but won't give me a bed to lay in to reduce my pain. Saint Elizabeth has my forever business. I will drop dead before I ever trust them with my health care again."

"Not sure how I feel about this hospital. On one hand its staff has performed life Saving measures on more than one occasion. Nursing staff can range from fair to most excellent. The main thing is there can be a lack of solid communication between medical staff and the patient and patient family. This can lead to confusion, concern, and frustration. A patient can be told that a specialist will come in to consult on a medical condition such as neurology, then no one from neurology ever shows up during the hospital stay and no referral is given at check out. Another example is that PT can be ordered and when they get in the room all they do is ask if the patient can walk. How exactly is that PT? Of course the patient is billed for physical therapy. Something such as ensure is ordered for extra nutrition but it never shows up. A patient can be told they have one more nights stay and in the middle of the night they are moved to an entire different floor with no explanation and no notice to family. Some of the nurses will tell a patient to walk and the next nurse on shift will order the patient to be on strict bed rest with no reason, no change in patient’s medical condition. Some nurses can be quite flippant, while others are simply the best. They also do not wheelchair out all of the patients that are being released. The front doesn’t know which way the back is going and that confusing. I guess if you get out alive that’s a good thing."

"The past few years have not been easy ones for health care workers. There's a shortage nationwide. That being said, health care administrators including IU Health Arnett should enable their workers to do better. The IU Hospital in Indianapolis is much better."