Gerber Collision & Glass

"They did a good job on the body work. I had some scratches caused by mirror when it flew off and I asked that they be fixed. They originally told me no problem then when I picked up car it was not fixed, as they never notified me it was not covered.. They said it was not authorized by ins. I called ins and they said they would cover if Gerber would of called them....humm."

"The worse experience I had with ANY managers! He would not take responsibility for the mistakes that happened on his watch. When we went to pickup our truck, just after driving it for a minutes, oil filter housing assembly on the truck broke off. Now the truck is towed to a mechanic. It was not checked and they barely test drove it, if any. Now we are left with a bill $1,000+ extra because of their negligence. The manager said it wasn’t their fault and “agreed to disagree”. Would give 0 star if I could! Not recommended!"

"They did a great job repairing the front end of my jeep! They had it longer than expected so they detailed it inside and out. It looks wonderful! I also like that you can see updates on the progress online."

"This was an awful experience. I have used the gerber by Don Hall’s and they are WONDERFUL, go to them, not this location! they have been working on my car for almost a YEAR. When calling to figure things out they were rude and gave almost no help. Telling me things are on back order without an ETA for 8 months is not only unbelievable but extremely frustrating and disappointing. After “finishing” my car (still waiting on parts but i got it back) we noticed something was wrong and it has taken another 4 months to get that fixed. They did not even apologize for the delays and mistakes that they made. extremely disappointed and will not be using this location, if even this company, again. Honestly, some of the worst costumer service i have experienced. P.S. maybe change your holding message, the message talks about how you care about costumer service and also offer the best services to cars, which is very apparently not true and ironic when you couldn’t even fix it correctly the first time."

"Took my charger in to be repaired after a collision. The estimate was thorough and honest, the staff were friendly and professional but their work is what impressed me the most. My car looks like new, inside and out is a lot cleaner than I left it, and the best part is how quickly they were able to get it done. Said they'd have it for a week, and it was done in just under two days. All in all it was a great experience."