Best-One of Columbus

"Brake job took 8 hours. Didn't fix the grinding noise my brakes have been making. They claimed they just refinished the brakes and new brake pads(Didn't charge me for them so I doubt they actually changed them). Won't be returning. They are great if you just need extremely basic things like oil changes done but that's all I can compliment them on."

"Did a great job on replacing a curbed tire on my Tesla Model Y. They seem to be one of few places in town that can correctly handle Tesla cars. Very professional and offer free sodas in their waiting room making for a more pleasant experience."

"Dropped my vehicle for an oil change. Staff was knowledge and friendly. Called to tell me my battery was about 70% just as an FYI and told me they had battery options but didn’t push the sale. I appreciated that!"

"This is my go-to place for tires because they consistently offer the lowest prices for quality tires in town. Their service is good too. I always bring my vehicles here and have never been disappointed. I highly recommend it to anyone looking for great tire deals and solid service!"

"We have been customers of this location since it was owned by Frank Anderson, before it was Best One, and have never had any complaints about the quality of the work itself. However there appears to have been a recent change in management, resulting in chaos when it comes to how appointments and walk-ins are handled. One time we called ahead and were told to go ahead and bring our vehicle in, only to get there and be told we couldn’t be seen. Then yesterday, we called and booked an appointment, thinking that would avoid the prior issue with being seen. It was almost two hours after our scheduled time before our vehicle was taken to the bay and two and a half hours after our appointment time when we finally left. The person behind the counter was very fair and professional in how he handled a situation that he didn’t create, but that doesn’t change the fact that this is twice we have had major problems getting a vehicle in. We don’t have hours to waste. We don’t live right in town. I don’t expect to get in the second we arrive, but should be seen within a reasonable time from my set appointment. You have a set number of bays and a set number of mechanics (and must plan for people to be out and be short-staffed on occasion). You can’t say yes to everyone who calls or walks in, nor can you push off customers with appointments to take walk-ins. I would much rather be told to try another day, or be asked to make an appointment that you actually keep with me, rather than being promised service you simply can’t give with no respect for my time, mileage, and schedule. I have no doubt the mechanics are telling management this. Each job takes time to do right so you have a limit to the number of vehicles you can service in a day. Management needs to LISTEN to the mechanics and the customers. You are shooting yourselves in the foot - we are now having to contemplate taking our business elsewhere until you can get your act together, not because the work is bad, but because we simply can’t afford to deal with the poor communication and attention to scheduling. Managing an appointment/walk-in business model isn’t a novel issue - talk to salon owners and other businesses who have been working under that model for decades, and learn from them, before you lose more customers."