Enterprise Rent-A-Car

"Excellent customer service. The staff is very friendly and kind. The rental can be pricey though! But I will still give 5 stars based on customer service alone."

"I chose this location, on a positive recommendation from Gerber Collision, giving Enterprise one more chance, after a tag decal was illegally swapped by an Enterprise Alabaster employee, from a DODGE RAM to a TOYOTA RAV4.... I was already nervous. I had a police interaction because of Enterprise previously not handling vehicle registrations properly, which put me in danger. Weeks before I was there to pick up the rental, I made it clear that it needed to stay within the coverage limits, and that person agreed to it over the phone, and said it would be. On pickup day, the person waited until we dropped my car, to tell me it would be an extra charge. So while in the store, Trey the manager had a rather nasty attitude, not willing to listen to my concerns, with a clear goal to shut me down and brick wall me. So, I contacted someone I knew from Risk Management on email, and Trey proceeded to act like he was going to punish me by making me wait or sending me back to be stranded, in retaliation... I was finally in the car, and I thought everything was over.... WRONG. Trey calls today and wants the car back, because they want to sell the car. Not even joking. However, today is Sunday, they are closed, and I work Monday-Friday, and have no hope of even getting there by closing time on Monday. Of course, the same old Trey, nasty attitude, I decide to say you know what, I can do it on Saturday, you can interrupt my family gathering! Then I realized, my car should be done by 2/22 at the collision center just up the road, so.... I honestly fail to see the point, in treating customers like dirt, harassing them in the middle of a rental period. This was Enterprise's last chance."

"We had a stressful car stranding experience and rented a car from the enterprise in Alabaster. The car was having mechanical issues so we took it back but they did not have a car they could put us in so they had us drive to Bessemer for a replacement. Bessemer staff stayed open later for us and was able to get us in and out in a flash. Staff was incredibly kind and made this a whole lot less stressful. The car they put us in drove flawlessly and was amazing. Thank you again for going out of your way to help us!!"

"Had a power steering pump fail on my truck on a trip to Birmingham, AL and had to rent a car to travel back home while awaiting repairs. Picked up an Audi from their Bessemer, AL location for $67/day. Called to rent a car to go back to retrieve my truck and I was quoted $209/day. I understand logistics, but I'm not paying almost $1/mile to rent a car!!"

"I had decided after several misadventures to NEVER use the Bessemer AL location again. Circumstances caused me no other choice and I am so glad I had to return. The person that checked me in was great. I explained to him that I would NOT wait half the day away waiting as I had in the past. I WAS OUT OF THERE IN LESS THAN 15 MINUTES. The person that took the car back in was just as good!! I loved my experience and will use it to compare any more visits there. Way to go guys!!"